Customer Analytics Manager

Schneider Electric; Nashville (TN); Presencial; USD 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Paid family leave

401(k) match

Professional development opportunities

Descripción de la vacante

An established industry player is seeking a Customer Analytics Manager to lead market and customer research initiatives. This role is pivotal in uncovering insights that drive growth and foster a customer-centric culture. You will analyze and visualize data, solve complex problems, and collaborate with cross-functional teams to enhance customer experience. With a focus on strategic thinking and innovation, this position offers the opportunity to make a significant impact in a dynamic environment. Join a forward-thinking company that values inclusion and sustainability, and contribute to creating a more resilient and efficient world.

Formación

• 5+ years of experience in qualitative and quantitative primary research.
• Strong communication skills to synthesize complex information.

Responsabilidades

• Analyze customer and market data to derive actionable insights.
• Lead advanced qualitative and quantitative research initiatives.

Conocimientos

Qualitative Research

Quantitative Research

Data Analysis

Project Management

Communication Skills

Strategic Thinking

Coaching

Educación

Bachelor's degree in Market/Customer Research

MBA/Master's degree

Herramientas

Qualtrics

PowerPoint

Text Analytics Tools

Descripción del empleo

Customer Analytics Manager will lead market and customer research initiatives, providing a deep understanding of the market, customers, and competition to support GSC NAM. With expertise in quantitative and qualitative research methodologies, and design thinking, this role will uncover insights that inspire growth-minded decisions and foster a data-driven and customer-centric culture in key business decisions.

Travel expectations for this role are up to 10%.

What will you do?

• Analyze and visualize customer and market data to derive insights, using various research tools and techniques.
• Solve complex customer-facing problems and drive innovation through creative thinking and qualitative and quantitative approaches.
• Integrate diverse data sources, combining information from disparate sources to derive actionable insights that improve the customer experience.
• Communicate insights effectively through compelling narratives to diverse audiences.
• Collaborate and partner with cross-functional teams to achieve common goals.
• Coach and develop talent in market research and strategic thinking, fostering growth and excellence.
• Adapt to change and prioritize tasks effectively, managing multiple responsibilities in a dynamic environment.
• Independently manage all phases of the market research process including needs identification, project design, execution, analysis, recommendations, and presentation of results.
• Design and lead advanced qualitative and quantitative research initiatives, including concept tests, segmentation, and conjoint/trade-off research, and other advanced multivariate analysis.
• Serve as a strategic customer research expert and advocate to the front office and business units.
• Lead the research prioritization process and communicate the roadmap to leaders and business units.
• Proactively analyze internal and external data sources to provide insights to the organization.
• Identify and implement innovative methods and insights practices.
• Drive standard work and process excellence to enhance our market & customer insights capabilities.
• Demonstrate strong people management and leadership skills.

What qualifications will make you successful for this role?

• Bachelor's degree in Market/Customer Research, Engineering, Supply Chain, and/or business management is required for this role. MBA/Master's degree is a plus.
• Minimum of 5+ years of industry experience in qualitative and quantitative primary research.
• Continuous improvement (Lean/six sigma training) is a plus.
• Deep experience with marketing research tools such as Qualtrics, PowerPoint, and text analytics tools.
• Strong communication skills to synthesize complex information into simple narratives with actionable insights.
• Excellent project management skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Experience in coaching/managing people.
• Strategic thinking and vision.
• Experience in report writing and presenting.

Internally, this role will be referred to as Customer Insights and Analytics Manager.

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

What's in it for me?

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

Who will you report to?

VP GSC NAM Customer Experience Customer Satisfaction & Quality

You must submit an online application to be considered for any position with us. This position will be posted until filled. Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150,000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.