Senior Customer Advocate

Schneider Electric; Buffalo (NY); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible work arrangements

Paid time off

Job summary

Schneider Electric is seeking a Senior Customer Advocate in Cheektowaga, NY to champion exceptional customer experiences. You will be the voice of customers, driving initiatives that elevate satisfaction and loyalty, and lead cross‑functional efforts across the organization.

The role emphasizes advocacy, program leadership, and using customer data to guide decisions, with a focus on service excellence and continuous improvement.

Qualifications

• Deep empathy and championing customer perspectives in conversations.
• Strong influencing skills to drive customer-centric change across the organization.
• Proactive approach with a passion for elevating service standards and loyalty.
• Ability to work independently while building cross-functional partnerships.

Responsibilities

• Serve as the single point of contact for customer issues and activities.
• Advocate for customer needs in strategic decisions and lead VIP Program.
• Roll out the Customer Mindset Program to foster service excellence.
• Track and communicate customer satisfaction insights using the Customer Voice Platform.

Skills

Customer Orientation

Customer Advocacy

Communication

Data Analysis

Continuous Learning

Problem Solving

Quality Strategy

Tools

Customer Voice Platform

Job description

Join us as a Senior Customer Advocate and become the driving force behind exceptional customer experiences. In this role, you'll be the voice of our customers, leading initiatives that elevate satisfaction, loyalty, and service excellence across the organization.

This position is located in Cheektowaga, NY

What will you do?

• Serve as the single point of contact for customer issues and all customer-facing activities
• Advocate for customer needs in strategic decisions and lead the VIP Program
• Roll out the Customer Mindset Program to foster a culture of service excellence
• Track and communicate customer satisfaction insights using the Customer Voice Platform

What are the key skills we are looking for?

• Customer Orientation — advanced level; anticipating customer needs and embedding their perspective in every decision
• Customer Experience Improvement — advanced level; designing and implementing initiatives that measurably enhance satisfaction
• Continuous Learning — advanced level; staying ahead of trends and evolving best practices in customer advocacy
• Communication — intermediate level; articulating customer insights clearly to stakeholders at all levels
• Customer Advocacy — intermediate level; representing customer interests in cross-functional forums and strategic planning
• Quality Strategy — intermediate level; aligning customer feedback with quality improvement roadmaps
• Problem Solving — intermediate level; resolving complex customer issues with creative and effective solutions
• Data Science — intermediate level; analyzing customer data to surface actionable trends and opportunities

What qualifications will make you successful?

• Deep empathy and the ability to champion customer perspectives in every conversation
• Strong influencing skills to drive customer‑centric change across the organization
• Proactive approach with a passion for elevating service standards and customer loyalty
• Ability to work independently while building strong cross‑functional partnerships

What's in it for me?

• Meaningful work where you directly impact customer satisfaction and loyalty
• Leadership opportunities in programs that shape organizational culture
• Supportive team that values innovation, collaboration, and customer‑first thinking
• Growth‑focused environment with resources to advance your career in customer advocacy

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits— it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full‑time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job‑related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.