Customer Agreements & Pricing Analyst

Boyd Company; Louisville (KY); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Boyd CAT is seeking a Customer Agreements Specialist to manage and financially analyze Customer Support Agreements and develop contract pricing with cross-department coordination.

The role requires an Associate degree or equivalent experience, strong interpersonal and communication skills, and proficiency with spreadsheets and word processing in a fast-paced, team-oriented environment.

Qualifikationen

• Associate degree or equivalent industry experience.
• Excellent interpersonal skills, and written and verbal communication.
• Good working knowledge of computers, spreadsheets, word processing programs.

Aufgaben

• Calculates and develops Customer Support Agreement contract prices.
• Tracks expenses on a daily basis and corrects as needed.
• Invoices contracts on a monthly basis.
• Provides reports showing contract balances.
• Provides customer and management projections as needed.
• Modifies contract language as needed.
• Meets monthly, quarterly, and annually with customer and branches as determined by contract language or as needed.
• Maintains a scorecard to clearly show performance metrics.
• Provides estimates to branches for rebuilds, along with scope of work.
• Calculates availability guarantees.
• Adjusts contract pricing based on contract language and PPI index.
• Creates presentation for internal and external contacts.
• Assists branches in scheduling repairs and maintenance with the “repair before failure” approach.
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
• Follow all work, safety rules, and procedures
• Perform other duties as necessary and assigned

Kenntnisse

Interpersonal skills

Written communication

Verbal communication

Computer proficiency

Independent & team work

Ausbildung

Associate degree or equivalent experience

Tools

Excel

Word processing

Spreadsheets

Jobbeschreibung

Boyd CAT is seeking a Customer Agreements Specialist to manage and financially analyze Customer Support Agreements and develop contract pricing with cross-department coordination.

The role requires an Associate degree or equivalent experience, strong interpersonal and communication skills, and proficiency with spreadsheets and word processing in a fast-paced, team-oriented environment.