Customer Advocate - Work From Home

California Jobs; Chino (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in customer service is seeking a Customer Advocate to provide exceptional support remotely across the U.S. You will handle customer inquiries, ensure smooth resolutions to issues, and collaborate with various departments to enhance customer satisfaction. This role emphasizes strong communication skills and empathy, with competitive hourly pay and benefits including medical, dental, and vision coverage.

Benefits

Medical, dental & vision

401k match

PTO

Qualifications

• Skills in customer service, active listening, and resolving issues promptly are essential.
• Ability to collaborate with other departments to address customer concerns.

Responsibilities

• Provide exceptional customer service by answering inquiries.
• Maintain accurate records of customer interactions.
• Proactively reach out to customers for feedback.

Skills

Exceptional customer service

Active listening

Empathy

Collaboration

Job description

[Customer Service / Call Center / Remote] - Anywhere in U.S. / Up to $21.63 per hour / Medical, dental & vision / 401k match / PTO

As a Customer Advocate at Ameriflex, you will:

1. Provide exceptional customer service by answering inquiries and resolving issues promptly and efficiently;
2. Maintain accurate and detailed records of customer interactions and transactions;
3. Actively listen and empathize with customers to understand their needs and concerns;
4. Collaborate with other departments to ensure timely and effective resolution of customer issues;
5. Proactively reach out to customers to gather feedback and address any potential concerns before they escalate;
6. Use resources and technology to provide accurate and up-to-date information to customers.

Hiring Immediately >>

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.