Customer Experience Advocate - Work From Home

California Jobs; Maywood (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a growing team as a Customer Experience Advocate, where you’ll provide top-notch support from the comfort of your home. Your role will involve resolving customer inquiries, documenting interactions, and collaborating with teams to enhance the overall experience. This remote position offers competitive pay and immediate hiring.

Benefits

Health, dental & vision insurance

Remote work flexibility

Qualifications

• Strong communication skills required.
• Ability to troubleshoot customer issues effectively.
• Experience in customer service preferred.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Provide exceptional support and troubleshooting assistance via live chat and email.
• Document and track customer interactions and issues.

Skills

Customer Support

Problem Solving

Communication

Job description

Customer Experience Advocate - Work From Home

[Customer Service / Remote] - Anywhere in U.S. / Up to $26 per hour / Health, dental & vision

As a Customer Experience Advocate at Postscript, you will:

1. Respond to customer inquiries promptly and professionally;
2. Provide exceptional support and troubleshooting assistance via live chat and email;
3. Accurately document and track customer interactions and issues;
4. Collaborate with cross-functional teams to resolve customer concerns effectively;
5. Identify and report trends or recurring issues to improve overall customer experience;
6. Proactively reach out to customers to gather feedback and identify areas for improvement;
7. Uphold company policies and procedures to ensure a positive and consistent customer experience.

Hiring Immediately >>

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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