Customer Service Representative

Champion Home Builders, Inc.; Burleson (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Paid vacation

Paid holidays

Medical insurance

Rx coverage

Dental, vision, and life insurance

Job summary

Champion Home Builders in Burleson, TX is seeking a Customer Service Representative to join our team. You will handle customer inquiries, coordinate warranty-related workflows, and support retailers, homeowners, and contractors with accurate service and parts orders.

The role emphasizes teamwork, excellent communication, and attention to detail in a fast-paced home-building environment. High school diploma required; 1–2 years of relevant experience preferred.

Qualifications

• 1-2 years of customer service experience.
• Ability to work in a team environment.
• Excellent communication skills.
• Calm and patient demeanor with retailers and homeowners.
• Strong attention to detail.

Responsibilities

• Handle inbound and outbound calls and emails from customers and homeowners.
• Coordinate with service team to resolve warranty issues.
• Write service and parts orders for contractors and technicians.
• Maintain database of homeowners and open work orders.
• Interface between homeowners, retailers and Skyline to ensure warranty work completion.

Skills

Customer service

Team environment

Communication

Data accuracy

Computer skills

Education

High School diploma

Tools

Word

Excel

Job description

Customer Service Representative

Customer Advocacy is not the customer, or the company is always right...It is how do we work together!

At Champion Home Builders in Burleson, Texas, we don't just build beautiful double wide and single wide homes-we build craftsmanship, innovation, and opportunity. Our team takes pride in creating beautiful, high-qual ity homes that inspire customers across the country. Now, we're looking for a passionate Customer Safety Representative who's ready to make an impact and help shape the future of our plant.

If you're energized by fast- paced environments, love solving problems and coordinating workflow, and believe that teamwork is the foundation of great work, this is your chance to become part of our Customer Service Team culture.

What You'll Do:

Inbound and outbound calls from customers and clients that have questions about their homes. As a CSR, you'll be the driving force behind communication with clients, homeowners, contractors, dealers, agents and other facilities. You'll partner with a well-established Service Team at Champion Home Builders Burleson.

Work in a place where your team values YOU.

Responsibilities:

• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.
• Interfaces between homeowners, retailers and Skyline to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assist in maintaining data base of homeowners and open work orders

Experience, Education, Skills and Knowledge

• 1-2 Years of customer Service experience
• Ability to work in a team environment
• Excellent communication skills
• Calm and patient demeanor when working with retailers and homeowners
• Strong attention to detail
• Computer skills including experience with Word and Excel
• Valid driver's license and clean driving record
• High School diploma or equivalent experience

WHAT DO WE OFFER?

• 401k plan with company match
• paid vacation
• paid holidays
• medical
• Rx
• Dental, vision, and life insurance

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.