Customer Service Representative

Champion Home Builders, Inc.; Burleson (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401k plan with company match

paid vacation

paid holidays

medical

Rx

Dental, vision, and life insurance

Job summary

Champion Home Builders in Burleson, Texas seeks a Customer Safety Representative to join our service team and help shape the future of our plant. You will handle inbound and outbound calls from customers, homeowners, retailers and contractors, coordinating warranty work and ensuring accurate service orders.

We value teamwork, strong communication and a calm, patient approach. A high school diploma and 1–2 years in customer service are required, with computer skills (Word/Excel) and a valid

Qualifications

• 1-2 years of customer service experience.
• Ability to work in a team environment.
• Excellent communication skills.
• Calm and patient demeanor when working with retailers and homeowners.
• Strong attention to detail.
• Computer skills including Word and Excel.

Responsibilities

• Inbound and outbound calls from customers and clients that have questions about their homes; drive communication with clients, homeowners, contractors, dealers, agents and other facilities.
• Partner with a well-established Service Team at Champion Home Builders Burleson.
• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.
• Interfaces between homeowners, retailers and Skyline to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assist in maintaining data base of homeowners and open work orders

Skills

Customer service

Teamwork

Communication

Attention to detail

Calm demeanor

Word and Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Advocacy is not the customer, or the company is always right...It is how do we work together!

At Champion Home Builders in Burleson, Texas, we don't just build beautiful double wide and single wide homes-we build craftsmanship, innovation, and opportunity. Our team takes pride in creating beautiful, high-quality homes that inspire customers across the country.

Now, we're looking for a passionate Customer Safety Representative who's ready to make an impact and help shape the future of our plant.

If you're energized by fast-paced environments, love solving problems and coordinating workflow, and believe that teamwork is the foundation of great work, this is your chance to become part of our Customer Service Team culture.

What You'll Do:

Inbound and outbound calls from customers and clients that have questions about their homes. As a CSR, you'll be the driving force behind communication with clients, homeowners, contractors, dealers, agents and other facilities. You'll partner with a well-established Service Team at Champion Home Builders Burleson.

Work in a place where your team values YOU.

Responsibilities:

• Foster a positive attitude and image for Champion to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.
• Interfaces between homeowners, retailers and Skyline to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic.
• Manages warranty work using proprietary software.
• Assist in maintaining data base of homeowners and open work orders

Experience, Education, Skills And Knowledge

• 1-2 Years of customer Service experience
• Ability to work in a team environment
• Excellent communication skills
• Calm and patient demeanor when working with retailers and homeowners
• Strong attention to detail
• Computer skills including experience with Word and Excel
• Valid driver's license and clean driving record
• High School diploma or equivalent experience

WHAT DO WE OFFER?

• 401k plan with company match
• paid vacation
• paid holidays
• medical
• Rx
• Dental, vision, and life insurance

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.