Customer Service Rep - Warranty & Support

Champion Home Builders, Inc.; Leesville (LA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401k plan with company match

paid vacation

paid holidays

medical

Rx

Dental, vision, and life insurance

Job summary

Champion Home Builders, Inc. in Leesville, LA is hiring a Customer Service Representative to join our service team.

You will handle retailer and homeowner inquiries, coordinate warranty issues, and help maintain our data on homeowners and open work orders.

We offer a 401k with company match, paid vacation, paid holidays, medical, Rx, dental, vision, and life insurance, creating a stable, team-focused workplace.

Qualifications

• Ability to work in a team environment
• Excellent communication skills
• Calm and patient demeanor when working with retailers and homeowners
• Strong attention to detail
• Computer skills including experience with Word and Excel
• Valid driver's license and clean driving record
• High School diploma or equivalent experience

Responsibilities

• Foster a positive attitude and image for Champion Home Builders to retailers and homebuyers.
• Be an asset to our retailers and homeowners, find ways to say "yes" rather than "No"
• Answer incoming phone calls and e-mail inquiries promptly, thoroughly, courteously and accurately.
• Interfaces between homeowners, retailers and Champion to resolve warranty issues.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
• Takes ownership of specific individual duties as assigned by supervisors. Able to work without close supervision.
• Comfortable multitasking.
• Strong work ethic and communication skills.
• Manages warranty work using proprietary software.
• Assist in maintaining data base of homeowners and open work orders.
• Cross-train to be a parts coordinator

Skills

Excellent communication skills

Calm and patient demeanor

Strong attention to detail

Able to work in a team environment

Comfortable multitasking

Valid driver's license

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

Champion Home Builders, Inc. in Leesville, LA is hiring a Customer Service Representative to join our service team.

You will handle retailer and homeowner inquiries, coordinate warranty issues, and help maintain our data on homeowners and open work orders.

We offer a 401k with company match, paid vacation, paid holidays, medical, Rx, dental, vision, and life insurance, creating a stable, team-focused workplace.