Family Health Advocate - Remote

Lensa; Denver (CO); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading digital health company is seeking a Family Health Advocate to provide support to members and their families. This remote position involves facilitating resources, resolving issues, and guiding healthcare navigation to help achieve health goals and optimize care quality.

Qualifications

• Experience in customer service within healthcare settings.
• Resolving high-level issues.

Responsibilities

• Answer inquiries from members regarding eligibility, benefits, and claims.
• Support for spending accounts and community resources.
• Provide proactive care guidance and benefits education.

Skills

Communication

Problem Solving

Education

High school diploma or GED

2-year associate degree in healthcare/health sciences

Job description

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

Start Date: Monday, June 16th, 2025

Training Schedule: Monday - Friday, 8:00 am - 4:00 pm CST

The role of the Family Health Advocate is an exciting and innovative remote position created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution, and healthcare navigation. Utilizing motivational interviewing and guided approaches, the advocate will support members in achieving health goals, reducing costs, and optimizing care quality.

Essential Job Functions

• Answer inquiries from members via voice and chat regarding eligibility, benefits, claims, ID cards, grievances/appeals, utilization management, and provider search, focusing on cost and quality.
• Support for spending accounts, pharmacy, disability, and community resources.
• Coordinate issue resolution with providers, payers, or third parties for claims, grievances, utilization, pharmacy, and spending inquiries.
• Provide proactive care guidance, including closing care gaps, benefits education, preparing members for procedures, and referring to clinical advocates or third-party care management.
• Understand and communicate benefit design packages, handle benefit and enrollment issues, and drive engagement in programs.

Specific Skills/Attributes

• Excellent multi-channel communication and problem-solving skills.
• Effective communication in voice and chat, with strong typing, grammar, and spelling skills.

Qualifications

• High school diploma or GED.
• 2-year associate degree in healthcare/health sciences or equivalent experience, or relevant roles such as Health Guide, Medical Assistant, Pharmacy Technician, etc.
• Experience in customer service within healthcare settings and resolving high-level issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting