Customer Advocate I

Health Care Service Corporation; Tulsa (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a purpose-driven company that values its employees and offers opportunities for professional growth. In this role, you will be the first point of contact for members and physicians, providing essential support through phone and written communication. Your responsibilities will include conducting research and assisting with inquiries, ensuring a prompt and accurate response. This position is ideal for those who thrive in a dynamic call center environment and are eager to contribute to a team dedicated to making a difference in healthcare. If you have a passion for helping others and enjoy working in a collaborative setting, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or office experience preferred.

Responsibilities

• Assist members and physicians via phone and written inquiries.
• Conduct research and spend 85% of time on calls.

Skills

Customer Service

Data Entry

Verbal Communication

Written Communication

Analytical Skills

Organizational Skills

Independent Decision-Making

Education

High School Diploma or GED

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision-making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Compensation: $17.75 - $27.83

Exact compensation may vary based on skills, experience, and location.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.