Customer Advocate I

Health Care Service Corporation; Marion (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Health Care Service Corporation is seeking a Customer Advocate I to assist members and physicians in a call center environment. This role involves responding to inquiries, conducting research, and maintaining professional communication. Ideal candidates will have a high school diploma and customer service experience, with strong communication and analytical skills.

Qualifications

• At least 6 months of customer service experience or office experience.
• Ability to spend approximately 90% of scheduled time on the phone.
• Strong analytical and organizational skills.

Responsibilities

• Respond to telephone and written inquiries from members and physicians.
• Conduct research as needed.
• Maintain professional communication style.

Skills

Data entry

Typing skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Education

High school diploma or GED

Job description

Job Title: Customer Advocate I

Join us at Health Care Service Corporation as a Customer Advocate I. This role involves working in a call center environment, assisting members and physicians by responding to inquiries promptly and accurately. Approximately 85% of the time will be spent on the phone, with the rest on research and other duties.

Responsibilities

• Respond to telephone and written inquiries from members and physicians
• Conduct research as needed
• Maintain a professional and courteous communication style

Minimum Requirements

• High school diploma or GED
• At least 6 months of customer service experience or experience in an office environment
• Data entry and typing skills
• Strong interpersonal, verbal, and written communication skills
• Analytical and organizational skills with the ability to make independent decisions
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods

Preferred Qualifications

• 9 months of customer service experience
• Experience with various lines of business such as CDHP, Medicare, Wellness, and Disease Management
• Knowledge of medical terminology and anatomy
• Ability to learn quickly and adapt to change

Compensation

$17.75 - $27.83 per hour, based on skills, experience, and location.

Additional Information

We are an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will be considered without regard to legally protected characteristics.

Learn more about our benefits at https://careers.hcsc.com/totalrewards.