Patient Advocate - Tissue Team (Remote)

Myriad Genetics; Salt Lake City (UT); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading genetics company is seeking a Patient Advocate for their Tissue Customer Service team. This full-time remote position involves coordinating testing services and communicating with patients and healthcare providers. Ideal candidates will have strong communication skills and attention to detail, along with experience in customer service.

Qualifications

• Experience reviewing pathology reports preferred.
• Ability to manage multiple tasks under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate testing services for patients.
• Communicate with healthcare providers and patients.
• Ensure compliance with CLIA and HIPAA regulations.

Skills

Communication

Attention to detail

Interpersonal skills

Typing skills

Education

High School Diploma or GED

Bachelor’s degree

Tools

Excel

Word

Email

Job description

Join to apply for the Patient Advocate - Tissue Team (Remote) role at Myriad Genetics

Join to apply for the Patient Advocate - Tissue Team (Remote) role at Myriad Genetics

JOB DESCRIPTION

The Tissue Customer Service team at Myriad Genetics is hiring for a Patient Advocate. This is a full time work from home position across the United States that requires 8.5 hour day time shifts Monday-Friday with a 30 minute lunch break. The ideal candidate will have experience reviewing pathology reports and experience communicating with health care providers and patients through email, fax and phone. The position requires a positive attitude, good written/verbal communication skills, attention to detail and a team orientated individual.

Overview

JOB DESCRIPTION

The Tissue Customer Service team at Myriad Genetics is hiring for a Patient Advocate. This is a full time work from home position across the United States that requires 8.5 hour day time shifts Monday-Friday with a 30 minute lunch break. The ideal candidate will have experience reviewing pathology reports and experience communicating with health care providers and patients through email, fax and phone. The position requires a positive attitude, good written/verbal communication skills, attention to detail and a team orientated individual.

Responsibilities

• Responsible for coordinating testing services for patients by:
• Reviewing test request forms and additional documentation, including medical records and pathology reports submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Working with insurance companies to secure the highest possible coverage for patients.
• Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
• Employees will be on the phone approximately 30% of the time.
• Employee will be communicating with providers, and outside and internal Myriad team approximately 70% of the time via e-mail and fax
• Participate in the Quality Assurance plan.
• Comply with applicable CLIA and HIPAA regulations.
  
  
  

Qualifications

• High School Diploma or GEDrequired
• Bachelor’s degree and more than one year of customer service and reimbursement experience preferred
• Excellent interpersonal and communication skills
• Strong and effective written communication skills
• Accurate typing skills of at least 50 words per minute
• Excellent listening, transcribing, and self-review skills PC experience, including familiarity with Excel, Word, Internet, and e-mail
• Able to manage several tasks simultaneously, often under pressure, minimum expectations are stated and required on hourly basis
  
  
  

Physical and Mental Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit; talk; or hear.

The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision and depth perception.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About Us

Myriad Genetics is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. Myriad discovers and offers genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties where genetic insights can significantly improve patient care and lower healthcare costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology and mental health. For more information on how Myriad is making a difference, visit www.myriad.com .

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on inclusion and belonging at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Myriad Genetics is an inclusive work environment and welcomes all applicants. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting [e-mail] .

Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form.

Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

Referrals increase your chances of interviewing at Myriad Genetics by 2x

Get notified about new Patient Advocate jobs in Salt Lake City, UT.

Patient Advocate, Hereditary Cancer (Call Center Experience Preferred)

Patient Advocate Inbound I (Call Center Experience Preferred)

Mental Health Customer Service Representative (Remote)

Clinical Referral RN, Hospice, Work From Home for Utah Residents Only

Customer Service Representative - Remote

Inbound Customer Service Agent-Bodewell (Remote)

Inbound Customer Service Agent – Consumer Relations (Remote)

Customer Service Representative - WORK FROM HOME

West Valley City, UT $18.00-$21.00 1 day ago

Executive Assistant (Remote based in the US)

Call Center Service Representative - Salt Lake City, UT(VE250501918UT)

Temporary Customer Service Professional I

Program Administrator (Healthcare referral capture) - Fully Remote

Program Administrator (Healthcare referral capture) - Fully Remote

Program Administrator (Healthcare referral capture) - Fully Remote

Program Administrator (Healthcare referral capture) - Fully Remote

Midvale, UT $60,000.00-$75,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.