Customer Advocate I

Health Care Service Corporation; Danville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Health Care Service Corporation is seeking a Customer Advocate I to join their team. This entry-level position involves assisting members and physicians in a call center environment, requiring strong communication skills and a high school diploma. The role offers opportunities for professional development and a supportive work environment.

Qualifications

• At least 6 months of customer service experience or office experience.
• Data entry and/or typing experience required.
• Ability to spend approximately 90% of scheduled time on the phone.

Responsibilities

• Assist members and physicians by responding to inquiries promptly and accurately.
• Conduct research and spend 85% of time on the phone.

Skills

Interpersonal skills

Verbal communication

Written communication

Analytical skills

Organizational skills

Decision-making skills

Education

High school diploma or GED

Job description

Join to apply for the Customer Advocate I role at Health Care Service Corporation.

At HCSC, our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that invests in your professional development.

Under supervision, this position involves working on the phone all day in a call center to assist members and physicians by responding to inquiries promptly, accurately, and objectively. Duties include conducting research; approximately 85% of the scheduled time is spent on the phone based on business needs.

Job Requirements

• High school diploma or GED.
• At least 6 months of customer service experience or experience in an office environment.
• Data entry and/or typing experience.
• Strong interpersonal, verbal, and written communication skills.
• Analytical, organizational, and independent decision-making skills.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.

Preferred Job Requirements

• 9 months of customer service experience.
• Experience with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Preference given to applicants who can meet testing criteria.

Compensation: $17.75 - $27.83. Exact pay varies based on skills, experience, and location.

HCSC Employment Statement

We are an Equal Opportunity Employer committed to a welcoming environment that respects and values the differences of our employees. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Learn more about our benefits at https://careers.hcsc.com/totalrewards.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care

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