Bilingual Customer Service Advocate I

Centene; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading organization as a Customer Care professional, advocating for 28 million members. This entry-level role focuses on resolving inquiries and providing personalized support in a dynamic contact center environment. Enjoy competitive benefits and workplace flexibility.

Qualifications

• Entry-level position typically requiring little or no previous experience.
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

Responsibilities

• Receives and responds to routine member and/or provider inquiries.
• Mitigates and prevents complaints from being escalated.
• Documents all member or provider information and communications.

Education

High School diploma or GED

Job description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

*Qualified candidates must reside in North Carolina*

Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high-paced contact center environment over the phone, via live chats, and emails
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED. Entry-level position typically requiring little or no previous experience. Experience interacting and multitasking using multiple systems and programs simultaneously preferred.

Pay Range: $16.01 - $22.98 per hour