Customer Advocate / Customer Service Representative at Schlumberger Remote

Schlumberger; United States; Remote; USD 27,276 - 38,848; Part time

Benefits offered by this job

Performance-based compensation

401(k) with company match

Comprehensive health, dental, and vision benefits

Generous paid time off

Tuition reimbursement programs

Job summary

A leading customer service company is seeking a Customer Advocate / Customer Service Representative to provide excellent support and manage customer interactions. This remote position offers flexible hours and competitive pay, making it ideal for those seeking part-time or full-time work from home. Responsibilities include order management, resolving customer inquiries, and collaborating with various teams to ensure customer satisfaction.

Qualifications

• Ability to maintain confidentiality of financial information.
• Organizational skills with the ability to prioritize and follow through.
• Self-motivated with proactive problem-solving skills.

Responsibilities

• Manage all customer requests related to orders and product inquiries.
• Collaborate with company channels to meet customer expectations.
• Monitor customer satisfaction through surveys and implement corrective actions.

Skills

Organizational skills

Flexibility and adaptability

Proactive problem-solving

Data entry skills

Job description

Customer Advocate / Customer Service Representative job at Schlumberger. Remote.

FULL JOB DESCRIPTION :

We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong administrative skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. The role is open to individuals seeking short-term, part-time, or full-time work from home. The hours are flexible, and no previous experience is required. Our paid market survey participants come from diverse backgrounds, including roles such as Customer Service Representative, Data Entry Clerk, Administrative Assistant, Receptionist, and Sales Assistant.

As a Customer Advocate / Customer Service Representative, you will be at the forefront, ensuring a seamless customer experience. You will independently manage all aspects of customer interaction, coordinate across functions to address requests promptly, and focus on transparent communication, preemptive solutions, and efficient order management to provide a frictionless experience. You will report directly to the Supervisor of Customer Experience.

Your responsibilities include:

1. Managing all customer requests related to orders, discrepancies, product inquiries, returns, and exceptions throughout the order cycle, including inventory delivery.
2. Collaborating with various company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to meet customer expectations and foster brand loyalty.
3. Maintaining and cultivating relationships with regional customers and sales teams through effective communication.
4. Working with sales teams to develop efficient methods for resolving external customer issues.
5. Monitoring customer satisfaction through surveys and implementing corrective actions as needed.
6. Proposing and implementing solutions for customer issues, coordinating with internal teams for timely resolution.

This position is ideal for those seeking part-time remote work to earn additional income.

Additional duties include:

• Compiling, verifying, and entering customer data.
• Assisting the HR Manager.
• Maintaining activity logs.
• Performing data entry of confidential client and financial data.
• Handling calls, texts, and emails on behalf of the employer.
• Booking appointments and travel reservations.
• Performing other administrative tasks as assigned.

REQUIREMENTS:

• Ability to maintain confidentiality of financial information.
• High integrity and honesty.
• Organizational skills with the ability to prioritize and follow through.
• Self-motivated with proactive problem-solving skills.
• Flexibility and adaptability to create positive change.
• Computer, laptop, tablet, or smartphone required.
• Secure internet connection.
• Ability to work independently from home without immediate supervision.
• Ability to read and follow written instructions.
• Typing speed of at least 25 words per minute.

Additional information:

• Opportunity to participate in company services, product testing, and online focus groups.
• Competitive, performance-based compensation plus 401(k) with company match.
• Potential for overtime during busy seasons.
• Fast-track advancement opportunities based on performance, with potential earnings of $24+ per hour within 12 months.
• Comprehensive health, dental, and vision benefits, with company-paid premiums.
• Generous paid time off and holidays.
• Tuition reimbursement and student loan repayment programs available for eligible employees.