Customer Advocate

Safelite AutoGlass; Windham (NH); In loco; USD 36.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company matching

Medical coverage plans

Paid time off (PTO) programs

Company holidays

Paid volunteer days

Tuition reimbursement up to $5,250 per

Descrizione del lavoro

Safelite's Customer Advocate role delivers a memorable first impression by handling administrative processes, scheduling, work orders, invoicing, and greeting customers in person while answering calls and emails.

The position emphasizes organized, energetic professionals who drive excellent service with quick resolutions and clear communication across multiple channels.

Competenze

• High School Diploma or equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to travel up to 10%.
• Provide world class customer service in a fast-paced operation.

Mansioni

• Welcome in-shop customers and resolve customer concerns quickly and creatively.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Verify and complete work order information, including insurance verification.
• Process invoices, work orders, buyouts, credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Conoscenze

Customer service

Telephone operations

Administrative tasks

Professional appearance

Formazione

High School Diploma/GED/Equivalent

Descrizione del lavoro

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay up to $20/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.