Customer Advocate

Safelite Group; Tampa (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company matching

Medical coverage

Paid time off

Company holidays

Volunteer days

Job summary

Safelite Group is seeking a Customer Advocate in Tampa, FL. You will greet customers in-shop, answer calls and emails, and manage administrative tasks including scheduling, work orders, and invoicing.

The role emphasizes delivering a memorable first impression with world-class service in a fast-paced environment. Responsibilities include handling service issues, pricing, warranties, and reschedules, while ensuring accurate work order data and smooth operations across departments.

Qualifications

• High School Diploma/GED or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE as required.
• Travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage inbound calls, emails, and faxes for service issues, pricing, warranties, and scheduling.
• Verify and complete work order information including insurance verification and parts.
• Process invoices, work orders, and credit memos; manage deleted work orders and rebills.
• Review orders from the national contact center and handle dealer part orders.
• Perform other duties as assigned.

Skills

Telephone operations

Business administration

Customer service

Professional appearance

Travel flexibility

Education

High School Diploma/GED/Equivalent

Job description

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.