Customer Advocate

Talentify; Warwick (RI); On-site; USD 18,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company match

Paid training

Paid time off

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative tasks, scheduling, work orders, and invoicing while greeting customers in person and answering inbound calls and emails.

Responsibilities include welcoming in-shop customers, resolving concerns quickly, managing service inquiries (pricing, warranties, dispatch), and ensuring accurate work orders and insurance verification. Travel up to 10% may be required.

Qualifications

• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced environment.
• Present a professional appearance and wear PPE.
• Willingness to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Confirm and complete work order information, including insurance verification and parts.
• Process administrative tasks such as invoices, work orders, and credit memos.

Skills

Telephone operations

Customer service

Professional appearance

Travel up to 10%

Education

High School Diploma / GED

Job description

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay up to $21.75/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.