Customer Advocate

Red Gate Group; Reston (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, and vision coverage

Life insurance

11 paid holidays

Professional development assistance

Job summary

The Red Gate Group is seeking an experienced Customer Advocate to support the DIA CIO. The role serves as the primary DIA customer facing representative and leads IT requirements collection, coordination, and service fulfillment for mission-critical IT services.

You will migrate activities to ensure reliable IT services, partnering with customers to achieve their objectives. On-site work in VA with travel as needed, requiring TS/SCI clearance and deep experience in government-level IT support.

Qualifications

• Active TS/SCI clearance; CI Poly preferred.
• Over 12 years of relevant analysis experience, including recent work.
• Master's degree in a field related to the labor category from an accredited college or university.

Responsibilities

• Serve as the main POC for the CO, COR, TPOC, and Government management while coordinating with external customers.
• Educate, advise, and document IT requirements in collaboration with customers.
• Coordinate internally across CIO from requirement origination to final fulfillment.

Skills

Customer advocacy

Requirements analysis

Stakeholder communication

Education

Master's degree

Job description

Brief Description

The Red Gate Group is seeking an experienced

Brief Description

The Red Gate Group is seeking an experienced Customer Advocate to support the Defense Intelligence Agency (DIA) Chief Information Officer. In this role you will serve as the customer-facing DIA representative to external customers and leads IT requirements collection, coordination, oversight of service fulfillment, and migration activities to ensure consistent, reliable IT services while partnering with customers to achieve their mission objectives.

Responsibilities

• Serve as the main Point of Contact (POC) for the Contracting Officer (CO), the Contracting Officer's Representative (COR), Technical Point of Contact (TPOC), and Government management while interacting with external customers
• Engage, educate, and advise customers to help define, refine, and document their IT requirements
• Coordinate internally across CIO from requirement origination to final fulfillment
• Provide situational awareness to external customer requirements while identifying internal CIO process improvements
• Perform in-depth requirements analysis and propose potential solutions
• Collaborate across CIO to define, implement, and/or refine methodologies for determination of requirements
• Work with partners and customers to understand new service offerings and translate them into internal requirements that can be implemented by design/engineering teams
• Build and maintain online requirement repositories, and collaborate with development, engineering and testing teams to create traceability from requirements origination to testing to implementation while documenting and leveraging lessons learned

Qualifications

• Active TS/SCI (CI Poly Preferred)
• 12 years of experience conducting analysis relevant to the specific labor category with at least a portion of the experience within the last 2 years
• Master's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education

Travel Requirements

• Travel will be required within Washington National Capital Region (NCR) on an as-needed basis for customer or corporate requirements.

Level Of Responsibility

• Work includes the exercise of discretion and independent judgment concerning matters of administrative/operational needs.

Level Of Supervision Required

• The supervisor sets the overall objectives and resources available. The employee plans and carries out the assignment resolves most of the conflicts, coordinates work with others and interpret policy on own initiative. The employee keeps the supervisor informed of progress, potentially controversial matters, or far-reaching implications.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
• While performing the duties of this job, the employee is regularly required to communicate within a team environment.
• Ability to type, sitting or standing, to complete work functions for hours at a time; ability to move between sitting, standing and walking on a frequent basis.
• This is a full-time position, requiring 40 hours per week on site, Monday through Friday, within the contract hours of 6:00 a.m. to 6:00 p.m.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Company Description

The Red Gate Group, founded in 2006, is a Service-Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a reputation for delivering quality multi-tiered services in intelligence analysis, strategic planning, program management, policy development, operational design, and technology integration. RGG delivers high-quality, customer-centric solutions around the world—from the foxhole to the highest levels of Government. Our motto, "Making a Difference for Country and Client," reflects our deep commitment to national security and service excellence. As an employer of choice, we offer comprehensive benefits including flexible time off, 11 paid holidays, immediate 401(k) eligibility with a generous match, and full medical, dental, and vision coverage. Our employees enjoy 100% company-paid life insurance and disability benefits, along with professional development assistance for degrees and certifications. We foster a culture of growth and work-life balance, backed by our commitment to supporting both our clients' missions and our employees' success. Join our team and be part of an organization that values both service excellence and employee wellbeing.

Summary

Additional Information

The Red Gate Group, Ltd. is an Equal Opportunity/Affirmative Action Employer. The Red Gate Group, Ltd. considers applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Know Your Rights