Customer Education Advocate (Aspire)

ServiceTitan; Glendale (CA); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative SaaS provider in the landscaping and commercial cleaning sectors is seeking a Customer Education Advocate. This exciting role involves supporting clients by resolving issues, providing tailored training, and collaborating with internal teams to enhance client satisfaction. The ideal candidate will possess strong problem-solving abilities and proficiency in Aspire modules. With a focus on career growth and a commitment to diversity, this company offers a flexible work environment and comprehensive benefits, making it an excellent opportunity for those looking to make a meaningful impact in the field.

Benefits

Flexible work hours

Recognition programs

Comprehensive health benefits

Wellness programs

Parental leave

Adoption assistance

Qualifications

• Proficiency in Aspire modules and confidence in training others.
• Excellent listening and problem-solving skills.

Responsibilities

• Identify and resolve client challenges, manage multiple issues.
• Understand client training needs and provide tailored training sessions.

Skills

Proficiency in Aspire modules

Excellent listening skills

Problem-solving skills

Experience with issue tracking systems

Ability to teach and manage meetings

Landscape industry experience

Job description

We're Aspire, the leading SaaS provider for the landscaping and commercial cleaning industries and a proud member of the ServiceTitan family since 2021. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses, enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US and Canada, our solutions empower our clients to make better business decisions. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.

Ready to make your career move?

The Customer Education Advocate supports multiple products by resolving escalated issues from the AspireCare support team. This role requires a comprehensive understanding of the Aspire software platform and excellent communication skills to effectively assist clients.

Reporting and Responsibilities

1. Report to the Director of AspireCare.
2. Identify and resolve client challenges, manage multiple issues, and create client form layouts.
3. Collaborate with the development team to resolve system issues.
4. Ensure client satisfaction and anticipate future needs.

Key Duties

1. Understand client training needs and provide tailored training sessions.
2. Build strong relationships with power user teams.
3. Support client staff training and provide feedback on product issues.
4. Communicate training progress effectively to clients and internal teams.
5. Clarify the roles of AspireCare and CSM teams during client onboarding.
6. Assist customer care representatives with ticket-related questions.
7. Escalate training concerns promptly.
8. Perform first-level troubleshooting and document client interactions.
9. Respond to client chats and calls daily.

Qualifications

1. Proficiency in Aspire modules and confidence in training others.
2. Excellent listening and problem-solving skills.
3. Experience with issue tracking systems is advantageous.
4. Ability to teach and manage meetings effectively.
5. Landscape industry experience is a plus.
6. Knowledge of Aspire Software is preferred but not mandatory.

Work Environment

This position is remote.

Our Philosophy

We value human experiences, perspectives, and diversity. If you have the skills but hesitate because of your background, we encourage you to apply. Join us and help challenge the status quo.

What We Offer

We support your career growth with flexible work hours, recognition programs, comprehensive health benefits, wellness programs, parental leave, adoption assistance, and more. We celebrate individuality and strongly encourage applicants from underrepresented groups to apply.