Customer Advocate

Safelite; Louisiana (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

PTO

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to greet customers in-shop, help with administrative processes, schedule work orders and invoicing, and deliver a memorable experience during every interaction.

You will manage calls and emails, address service issues, verify insurance, and support dealer orders while maintaining smooth operations. Requires a high school diploma and 1–3 years of phone or admin experience, with travel up to 10%.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently – often with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, and dispatch.
• Verify insurance, confirm work order details, and ensure missing information is obtained.
• Process invoices, buyouts, and rebills and manage work orders.

Skills

Customer service

Telephone operations

Administrative tasks

Communication

Education

High School Diploma/GED/Equivalent

Job description

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Schedule: Monday through Saturday, with Sunday and one additional day off during the week

• Competitive weekly base pay starting at $18.00/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently – without breaking a sweat – often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

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