Customer Advocate

Safelite; Bangor (AL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with company matching

Medical coverage

Paid time off

Company holidays

Volunteer days

Paid training

Job summary

Safelite is hiring a Customer Advocate to greet customers, handle administrative tasks, scheduling, work orders and invoicing, and answer calls and emails. You will play a key role in delivering a memorable customer experience at our location.

The role offers paid training, opportunities for tuition reimbursement, and a comprehensive benefits package. A professional appearance and strong communication are essential.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and efficiently.
• Manage calls, emails and faxes for service issues, pricing, warranties, and dispatch.
• Confirm and complete work order information, including insurance verification.
• Process buyouts, invoices, and rebills; manage credits memos.
• Review orders and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay up to $19.75/hour.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

• Review orders from the national contact center and manage dealer part orders and special accounts.

• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.

• Experience: 1-3 years telephone operations or business administration experience required.

• Ability to provide world class customer service in a changing, fast-paced operation.

• Present a professional appearance and wear personal protective equipment.

• Ability to travel up to 10%.

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