Customer Advocate

belron; Anchorage (AK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement

Benefits package

Paid time off

Job summary

Safelite is seeking a Customer Advocate to be the first impression for customers, handling administrative processes, scheduling, work orders, and invoicing while greeting customers in person and answering inbound calls and emails. The role emphasizes delivering a memorable experience across interactions.

Responsibilities include welcoming customers, managing inquiries, verifying insurance and work order details, and performing routine administrative tasks to keep operations running smoothly.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to manage multiple communication channels (phone, email, fax).
• Professional appearance and safety PPE awareness.

Responsibilities

• Greet in-shop customers and resolve concerns promptly.
• Manage calls, emails, and faxes for service issues and pricing.
• Verify work order information including insurance where applicable.
• Process invoices, work orders, credit memos and rebills.

Skills

Customer service

Telephone handling

Organizational skills

Education

High School Diploma/GED

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

• Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com .

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.