Customer Advocate

Safelite; Oregon (WI); On-site; USD 43,680 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage plans customized

PTO and holidays

Tuition reimbursement up to $5,250 ann

Paid training and tools provided

Job summary

Safelite is seeking a Customer Advocate who greets customers in shop and handles administrative tasks, scheduling, work orders and invoicing, delivering a memorable first impression during every interaction. The role involves managing calls, emails, and faxes for service issues, pricing, warranties, dispatch, and same-day reschedules, plus verifying insurance and completing work orders.

Candidates need a high school diploma and 1–3 years of telephone or admin experience, a professional

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same‑day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information, keeping all moving parts running smoothly.
• Execute administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Business administration

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $21/hour.
• A benefits package valued at more than $10k\*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently – often coming up with creative solutions.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same‑day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information, keeping all moving parts running smoothly.
• Execute administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1‑3 years telephone operations or business administration required.
• Ability to provide world‑class customer service in a changing, fast‑paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.