Customer Advocate

Safelite; Greenville (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive weekly base pay

Benefits package valued over $10k

Tuition reimbursement up to $5,250 annually

Paid training

Paid time off programs

Job summary

A leading auto glass company in South Carolina is seeking a Customer Advocate to manage customer interactions and administrative activities. This role requires a high school diploma and 1-3 years of relevant experience. The ideal candidate will provide world-class customer service in a fast-paced environment and be able to creatively resolve issues. Competitive pay and comprehensive benefits package offered.

Qualifications

• 1-3 years of experience in telephone operations or business administration required.
• Ability to provide world-class customer service in a changing, fast-paced environment.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails, and faxes for service issues.
• Confirm and complete work order information, including insurance verification.
• Process invoices and manage work orders.
• Review orders from the national contact center.
• All other duties as assigned.

Skills

Customer service

Administrative skills

Telephone operations

Communication

Problem solving

Education

High School Diploma/GED/Equivalent

Job description

1 day ago Be among the first 25 applicants

Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently – without breaking a sweat – often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.