Customer Advocate

Safelite AutoGlass; Columbus (TX); On-site; Full time

Job summary

An established industry player is seeking a dynamic Customer Advocate to create memorable experiences for customers. In this engaging role, you will manage administrative processes, handle customer inquiries, and ensure smooth operations in a fast-paced environment. The company values work-life balance and offers a comprehensive benefits package, including tuition reimbursement and paid time off. If you are passionate about providing exceptional customer service and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO) programs

Paid volunteer days

Tuition reimbursement up to $5,250 annually

Paid training

All necessary tools and resources provided

Qualifications

• 1-3 years of experience in telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced environment.

Responsibilities

• Welcome and assist customers in-shop, resolving concerns efficiently.
• Manage incoming calls and emails related to service issues and pricing.

Skills

Customer Service

Telephone Operations

Business Administration

Problem Solving

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Monday thru Friday, (Saturdays in the future)

• Competitive weekly base pay starting at $17.50/hour.

• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

• Up to $5,250 annually in tuition reimbursement.

• Paid training and all the tools and resources you'll need to be successful.

• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.

• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.

• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.

• Review orders from the national contact center and manage dealer part orders and special accounts.

• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.

• Experience: 1-3 years telephone operations or business administration experience required.

• Ability to provide world class customer service in a changing, fast-paced operation.

• Present a professional appearance and wear personal protective equipment.

• Ability to travel up to 10%.