Customer Advocate-1

Modivcare; Greenville (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to making a positive impact in the community as a Customer Advocate. This role involves coordinating transportation services, ensuring efficient scheduling, and providing excellent customer service. You will work closely with healthcare facilities and transportation providers to resolve issues and maintain high standards of service. With a starting pay of $17.50/hour and comprehensive benefits, this position is perfect for someone eager to contribute to meaningful work while growing their career in a supportive environment.

Benefits

Comprehensive Health Insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Qualifications

• 0-2 years of customer service experience in a high call volume environment.
• Experience with routing, scheduling, or dispatching is preferred.

Responsibilities

• Schedule and dispatch trips to providers efficiently.
• Manage relationships with transportation providers and resolve issues.
• Ensure accurate trip data input and documentation.

Skills

Customer Service

Routing

Scheduling

Data Entry

Knowledge of Transit Systems

Education

High School Diploma or GED

Job description

Join to apply for the Customer Advocate-1 role at Modivcare

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for a Dispatcher (Customer Advocate) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities and report to our Operations leadership team.

Responsibilities

1. Schedule, route, and dispatch trips to providers.
2. Coordinate mass transportation when needed.
3. Administer trips for volunteer/independent drivers and mileage reimbursement programs.
4. Complete documentation and processing tasks related to mileage mapping and applications.
5. Work with transportation providers and healthcare facilities to resolve issues.
6. Assign reservations to network providers to meet client demand efficiently.
7. Manage relationships with transportation providers.
8. Ensure accurate trip data input.

Qualifications

• High School Diploma or GED.
• 0-2 years of customer service experience, preferably in an inbound call center with high call volume and data entry.
• Routing, scheduling, or dispatch experience.
• Knowledge of transit systems and Medicaid guidelines.

Compensation and Benefits

Starting at $17.50/hour.

• Comprehensive health insurance (Medical, Dental, Vision).
• Employer Paid Basic Life Insurance and AD&D.
• Voluntary Life Insurance for employees and dependents.
• Flexible Spending Accounts for healthcare and dependent care.
• Pre-Tax and Post-Tax commuter benefits.
• 401(k) with company match.
• Paid Time Off and Parental Leave.
• Disability insurance, Tuition Reimbursement, Employee Discounts.

Additional Information

Modivcare is an Equal Opportunity Employer. We consider all applicants regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status. For assistance, contact [e-mail].