Customer Advocate

Talentify; Broken Arrow (OK); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Tuition reimbursement

Paid training

Job summary

The Customer Advocate role at Safelite in Oklahoma is the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person. You will answer inbound calls and emails, delivering a memorable experience with every interaction.

You’ll manage orders, verify insurance, coordinate parts and warranty details, and support dealer accounts. A high school diploma and 1–3 years of experience are required, with travel up to 10%.

Qualifications

• High School Diploma or GED is required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world-class customer service in a fast-paced environment.
• Present a professional appearance and wear personal protective equipment.
• Willingness to travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, dispatch, and more.
• Verify and complete work order details, including insurance verification.
• Handle administrative tasks such as buyouts, invoices, and credit memos.
• Review orders from national contact center and manage dealer parts orders.
• Perform other duties as assigned.

Skills

Customer service

Telephone operations

Professional appearance

PPE

Travel

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Schedule: Monday through Saturday, with Sunday and one additional day off through the week

• Competitive weekly base pay starting at $18.00/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.