Customer Advocate

Safelite AutoGlass; Tampa (FL); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Medical coverage options

Paid time off (PTO)

Company holidays and volunteer days

Descrizione del lavoro

Safelite AutoGlass in Tampa, FL is seeking a highly organized Customer Advocate to greet customers in shop, manage administrative processes, scheduling, work orders and invoicing, and provide a memorable experience during every interaction.

The role requires handling inbound calls and emails, confirming insurance verification, processing orders, and supporting dealer and national contact center orders with up to 10% travel as needed.

Competenze

• Requires high school diploma or equivalent.
• 1–3 years in telephone operations or business administration.
• Ability to provide world-class customer service in a fast-paced setting.
• Professional appearance and willingness to travel up to 10%.

Mansioni

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, and scheduling.
• Verify insurance and finalize work orders with required details.
• Process invoices, credits, and rebills; maintain orderly records.
• Review orders from the national contact center and manage dealer parts orders.

Conoscenze

Customer service

Telephone operations

Administrative tasks

Formazione

High School Diploma/GED

Strumenti

MS Office (Outlook/Excel)

Descrizione del lavoro

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.