Customer Advocacy Programs Lead

Netclaim; Lake Oswego (OR); Hybrid; USD 34,440 - 45,460; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid Culture

Growth Opportunities

Rewards for Results

Job summary

NAVEX is seeking a customer-focused professional to build client relationships and support customer advocacy initiatives in a hybrid role. You’ll coordinate testimonials, case studies, and referral programs while collaborating with Sales, Marketing, and Customer Success to ensure a seamless customer experience.

You will maintain accurate advocate profiles, manage outreach, and track program metrics, adapting to a fast-paced environment. A bachelor’s degree and 1+ years’ experience are expected.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 1+ years in Marketing, Customer Success, Sales Support, events, or program coordination.
• Experience with CRM systems, preferably Salesforce.
• Strong data entry and reporting skills.

Responsibilities

• Coordinate customer reference requests across Sales, Marketing, and Customer Success.
• Match advocates to reference requests using established criteria.
• Track status, fulfilment, and participation history.
• Monitor advocate engagement to ensure a positive experience.
• Maintain advocate profiles in the advocacy platform and CRM.
• Perform routine data quality reviews and maintain consent records.

Skills

CRM systems

Excel

PowerPoint

Project management tools

Multi-project coordination

Data entry & reporting

Customer advocacy understanding

Cross-functional collaboration

Communication skills

Relationship building

Education

Bachelor’s degree in Marketing/Communications/Business

Tools

Salesforce

ClickUp

Monday.com

Asana

Job description

NAVEX is seeking a customer-focused professional to build client relationships and support customer advocacy initiatives in a hybrid role. You’ll coordinate testimonials, case studies, and referral programs while collaborating with Sales, Marketing, and Customer Success to ensure a seamless customer experience.

You will maintain accurate advocate profiles, manage outreach, and track program metrics, adapting to a fast-paced environment. A bachelor’s degree and 1+ years’ experience are expected.