Advocacy Programs Coordinator: Customer Champions

NAVEX Global, Inc.; Lake Oswego (OR); Hybrid; USD 34,440 - 45,460; Full time

Benefits offered by this job

Meaningful Purpose

High-Performance Environment

Candid, Supportive Culture

Growth That Matters

Rewards for Results

Job summary

NAVEX Global, Inc. is seeking a customer-focused professional to build strong client relationships and support customer advocacy initiatives in a hybrid role in Oregon.

You will coordinate reference requests from Sales, Marketing, and Customer Success, match advocates to requests, track status, and maintain advocate profiles across CRM systems. You’ll engage cross-functionally to ensure a seamless customer experience, monitor engagement, and drive data quality across the advocacy program while

Qualifications

• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Coordinate customer reference requests from Sales, Marketing, and Customer Success teams
• Match approved customer advocates to reference requests using established criteria and program guidelines
• Track request status, fulfilment, and participation history
• Monitor advocate engagement to ensure a positive customer experience
• Maintain accurate customer advocate profiles within the advocacy platform and CRM, including customer information, product usage, communication preferences, and participation history
• Perform routine data quality reviews and database maintenance to ensure information is accurate, complete, and up to date
• Maintain customer consent records and ensure participation documentation remains current
• Identify prospective advocates through customer nominations, NPS feedback, and internal referrals
• Conduct outreach to recruit and onboard new customer advocates using established messaging and processes
• Organize and maintain customer assets, including quotes, logos, photos, and other marketing materials
• Maintain visibility into the customer story pipeline to support marketing and sales initiatives
• Prepare recurring program metrics, activity reports, and other operational updates
• Manage the shared advocacy inbox and respond to internal requests in a timely manner
• Support the coordination of customer speakers, webinars, events, and advocate recognition initiatives

Skills

Communication

Data entry

Database management

Reporting

Project management

Cross-functional collaboration

Education

Bachelor's degree in Marketing, Communications, Business, related field or equivalent practical experience

Tools

Salesforce

Excel

PowerPoint

ClickUp

Monday.com

Asana

Job description

NAVEX Global, Inc. is seeking a customer-focused professional to build strong client relationships and support customer advocacy initiatives in a hybrid role in Oregon.

You will coordinate reference requests from Sales, Marketing, and Customer Success, match advocates to requests, track status, and maintain advocate profiles across CRM systems. You’ll engage cross-functionally to ensure a seamless customer experience, monitor engagement, and drive data quality across the advocacy program while