Customer & Administrative Specialist

SERVPRO; Monroe (LA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Company Matching

Paid Holidays

Stable, full-time position

Job summary

SERVPRO in Monroe, LA is hiring a Customer & Administrative Specialist to support customers, vendors, and field teams. This full-time role coordinates schedules, maintains files, and assists with payroll and reporting.

The position requires 1–2 years of customer service or administrative experience, strong communication and organization, and proficiency with Microsoft Office. On-call weekly coverage is included with $100 on-call pay.

Qualifications

• 1–2 years of customer service or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and follow-through.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficiency with Microsoft Office and general computer systems.
• Restoration, insurance, construction, or payroll experience is a plus.

Responsibilities

• Serve as a key point of contact for customers, vendors, and field teams
• Answer calls, respond to emails, and resolve customer concerns professionally
• Enter and maintain accurate claim, scheduling, and job information
• Coordinate schedules and keep job files and documentation up to date
• Assist with payroll administration and daily reporting
• Monitor subcontractor activity and office inventory
• Support the team with whatever needs to get done—no two days are exactly alike!

Skills

Customer service

Administrative experience

Communication

Organization

Detail orientation

Teamwork

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer & Administrative Specialist

Full Time Monroe, Monroe, LA, US

Salary Range: $17.00 To $20.00 Hourly

NOW HIRING: Customer & Administrative Specialist

SERVPRO | Monroe, LA | Full-Time | $100 On-Call Pay

Are you organized, dependable, and great with people? Join our SERVPRO team as aCustomer & Administrative Specialist and play an important role in keeping our customers, office, and field teams connected and moving forward.

What You'll Do

• Serve as a key point of contact for customers, vendors, and field teams
• Answer calls, respond to emails, and resolve customer concerns professionally
• Enter and maintain accurate claim, scheduling, and job information
• Coordinate schedules and keep job files and documentation up to date
• Assist with payroll administration and daily reporting
• Monitor subcontractor activity and office inventory
• Support the team with whatever needs to get done—no two days are exactly alike!

What We’re Looking For

• 1–2 years of customer service or administrative experience
• Strong communication and organizational skills
• Excellent attention to detail and follow-through
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office and general computer systems
• Restoration, insurance, construction, or payroll experience is aplus!

Schedule: Monday–Friday, 8:00 AM–5:00 PM
On-Call: Required rotating after-hours/weekend phone coverage
On-Call Pay:$100 per week

Why Join Us?

• Paid Time Off
• 401(k) with Company Matching
• Paid Holidays
• Stable, full-time position with a growing team
• A supportive, team-focused work environment

If you're someone who takes pride in beingorganized, responsive, helpful, and dependable, we'd love to meet you!