Customer Administration Specialist

The Kenan Advantage Group; North Canton (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The Kenan Advantage Group is seeking a Customer Administration Specialist to join our Ohio-based team. The role focuses on configuring and maintaining Customer Agreements/Contract Data within KAG Systems, interfacing with Sales, Billing, Cash/Collections and Operations to ensure compliance with bill/pay provisions.

You will evaluate, implement, document and audit customer data changes, act as a knowledge base for customers and agreements, and support data quality governance and periodic audits

Qualifications

• Associate degree or equivalent business experience required.
• 2 years of pricing, contract, or related customer experience.
• Strong communication and problem-solving abilities.
• Strong knowledge of Microsoft Excel and intermediate knowledge of other Microsoft programs.
• Excellent interpersonal and communication skills.
• Intermediate mathematical skills.

Responsibilities

• Configuration and maintenance of Customer Agreements/Contract Data within KAG Systems.
• Interface with Customers, Sales, Billing, Cash/Collections and Operations to ensure adherence to agreements.
• Evaluate, implement, document, communicate and audit customer data changes.
• Assist with audit and governance for customer data quality.
• Audit customer invoicing to ensure compliance with contract provisions.
• Maintain contracts and tariff data in KAG contract systems (ASC).
• Report and implement tariff/rate changes as required by agreements or guidance from Sales/Pricing.
• Provide knowledge base on customers/agreements for Sales, Pricing and Revenue Accounting.

Skills

Communication

Problem solving

Interpersonal skills

Mathematical skills

Education

Associate degree

Tools

Excel

Job description

The Customer Administration Specialist operates in a highly collaborative environment and is responsible for the configuration and maintenance of Customer Agreements/Contract Data and related Customer Data within KAG Systems. This position interfaces with KAG Customers, Sales, Billing, Cash/Collections and Operations to ensure the Company and the Customer adhere to the bill/pay provisions of their agreement. In this role, the Customer Administration Specialist is tasked with evaluating, implementing, documenting, communicating, and auditing all Customer related data changes.

Essential Functions

• Key role in the implementation and audit of new and existing Customer Data into KAGs Transportation Management System (TMW)
• Evaluate Customer Agreements and configure Invoicing and Settlement Tariffs/Rates in TMW to support that agreement
• Decipher and communicate new or changes to existing agreements to the Revenue Accounting/Billing team
• Serve as a Knowledge Base on existing Customers and Agreements for Sales, Pricing and Revenue Accounting
• Calculate, document, and implement required Tariff/Rate increases as outlined in Customer Agreements or based on guidance provided by Sales and/or Pricing
• Generate Contract/Tariff expiration reports and execute changes as directed
• Proactively identify Customer rate discrepancies and work cross-functionally to resolve
• Aid in the development of data quality guidelines and subsequent governance for Customer related data
• Perform routine audit of TMW Customer Data and administer changes as needed to keep in accordance with published KAG data standards
• Perform comprehensive audit of Customer Invoicing to ensure compliance with Contract Bill/Pay provisions and create audit trail documentationAssist with annual financial audit by providing evidence of customer agreement with rates as requested
• Implement and maintain Contract Data and corresponding documents in KAG Contract Management Software (ASC)
• Calculate, maintain, update and report KAG Fuel Surcharge pricing to both internal and external customers

Qualifications

• Associate degree or equivalent business experience required
• 2 years of pricing, contract, or related customer experience
• Strong Communication and problem-solving abilities
• Strong knowledge of Microsoft Excel and intermediate knowledge of other Microsoft Programs
• Excellent interpersonal and communication skills
• Intermediate mathematical skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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