Customer Activation & Retention Specialist

Caesars Entertainment

Las Vegas (NV)

On-site

USD 42,000 - 64,000

Full time

4 days ago

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Job summary

Caesars Entertainment is seeking a Customer Engagement Specialist for on-site operations in Las Vegas. You will proactively engage customers, resolve friction points, and drive activation and long‑term loyalty through personalized outreach and cross‑functional collaboration.

With 2+ years in customer service or related fields, you’ll excel in relationship building and problem solving, using CRM platforms to track interactions and outcomes.

Qualifications

2+ years of experience in customer service, retention, sales, hospitality, account management, or customer success.

Responsibilities

Conduct outbound outreach to customers identified through Service Recovery programs.
Assist customers who abandon registration, verification, or funding processes.
Support KYC completion, failed deposit recovery, and source‑of‑funds documentation requests.
Engage high‑value prospects and newly registered customers to drive activation and first‑time deposits.
Reactivate dormant and inactive customers through personalized outreach.
Coordinate with Customer Service, VIP, Retention, Payments, and Product teams to resolve issues.
Document customer interactions and identify recurring customer pain points.
Serve as a customer advocate by escalating trends and process improvement opportunities.

Skills

Customer service

CRM proficiency

Verbal & written comms

Relationship building

Problem solving

Tools

Salesforce

HubSpot

Zendesk

Job description

With 2+ years in customer service or related fields, you’ll excel in relationship building and problem solving, using CRM platforms to track interactions and outcomes.

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