Customer Acquisition Representative

Convergys; Northern (KY); Hybrid; USD 55,134,000 - 60,001,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Concentrix is hiring a remote Customer Acquisition Representative to drive outbound outreach to business and fleet customers, qualify leads, and move opportunities through the sales funnel. You will engage owners and managers, document interactions, and collaborate with Marketing and Program stakeholders.

The role requires 2+ years in sales or customer service, strong CRM skills, and the ability to work from home in the United States. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Must be 18+ with a High School Diploma or GED.
• 2+ years in customer service or sales.
• Experience meeting personal and team sales quotas.

Responsibilities

• Conduct outbound outreach to prospective business and fleet customers.
• Engage decision-makers to understand vehicle and fleet needs.
• Qualify prospects and transfer to sales resources with accurate data.
• Maintain CRM records and follow-up activities.

Skills

Outbound calling

Customer service

Sales quotas

Discovery skills

CRM knowledge

Work from home

B2B sales

Qualifying opportunities

Active listening

Communication

Education

High School Diploma or GED

Tools

Salesforce.com

MS Office

Job description

## Customer Acquisition RepresentativeApply: USA Work at Home: Posted Yesterday: R1762581Job Title:Customer Acquisition RepresentativeJob DescriptionThe Customer Acquisition Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. (Military veterans are encouraged to apply.)* **A NEW CAREER POWERED BY YOU** Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “**World’s Best Workplaces**,” “**Best Company Culture**,” and “**Best Companies for Career Growth**” awards every year? Then a remote Team Leader position at Concentrix is the right place for you! As a remote Customer Acquisition, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned. **WHAT YOU WILL DO IN THIS ROLE** As a Customer Acquisition Representative working from home, you will: + Conduct outbound outreach to prospective business and fleet customers using leads provided through approved lead-generation and marketing channels. + Engage business owners, fleet managers, procurement contacts, and other potential decision-makers to understand their vehicle and fleet needs. + Conduct effective discovery conversations to identify customer needs, purchasing timelines, fleet requirements, and potential sales opportunities. + Qualify prospects using agreed-upon client and Concentrix qualification criteria. + Educate prospective customers at a high level regarding relevant client commercial/fleet vehicle solutions and available next steps. + Build rapport and establish credibility with prospective B2B customers. + Identify and develop sales-qualified leads (SQLs) for handoff to the appropriate dealership or sales resource. + Ensure qualified opportunities are transferred with accurate and complete information to support effective sales follow-up. + Conduct appropriate follow-up and lead-nurturing activities for prospects who are not immediately ready for sales engagement. + Maintain accurate documentation of customer interactions, qualification information, disposition, follow-up activities, and outcomes within designated CRM and client systems. + Manage assigned leads and opportunities in accordance with established service levels, processes, and productivity expectations. + Partner with client, Concentrix, marketing, and other program stakeholders as appropriate to support lead quality and continuous process improvement. + Participate in required training, coaching, calibration, and certification activities. + Provide feedback regarding lead quality, customer responses, common objections, market trends, and opportunities to improve the sales process. + Meet established quality, productivity, conversion, and performance expectations as defined for the program. + Maintain compliance with Concentrix and client policies, procedures, confidentiality requirements, and applicable data security standards. + Deliver expert customer experiences...with a smile. **YOUR QUALIFICATIONS** Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Acquisition (Remote) role include: + 18 Years of age or older with a completed High School Diploma or GED required + 2+ years of experience working in a customer service or sales capacity + Prior success in achievement of personal and team sales quota/goals + Experience in high-volume calling + Experience learning new technology and data + Problem solving skills + Excellent knowledge of MS Office programs + Experience working with Salesforce.com or similar CRM + Experience or willingness to work from home + Previous experience in business development, inside sales, outbound sales, lead generation, account development, or a related customer-facing sales role. + Experience conducting outbound calls and engaging prospective business customers. + B2B sales or business development experience preferred. + Experience identifying customer needs through discovery and qualifying potential sales opportunities. + Ability to communicate effectively with business owners, managers, procurement contacts, and other decision-makers. + Strong questioning, active-listening, relationship-building, and objection-handling skills. + Ability to communicate value and generate customer interest without relying solely on scripted interactions. + Experience working with CRM, lead-management, or sales-tracking systems. + Strong organizational and follow-up skills with the ability to manage multiple leads and activities simultaneously. + Ability to accurately document customer interactions and maintain detailed CRM records. + Comfortable working within established sales goals, KPIs, quality standards, and productivity expectations. + Ability to learn new products, systems, processes, and industry terminology quickly. + Strong collaboration skills and ability to operate effectively in a dynamic environment where processes may continue to evolve. + Proficiency in fast-paced multitasking. + Eagerness to learn new technologies. + Must reside in the United States and have a valid U.S. address for residence. **WHAT’S IN IT FOR YOU** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + The base salary range for this position is $19.23- $20.94/hr. (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k)-retirement plan, paid time off, and holidays. + Paid training and lucrative employee referral program. + DailyPay enrollment option to access pay \"early,\" when you want it. + Health and wellness programs with trained partners to help promote a healthy you. + Mentorship programs that support your rewarding career journey. + Work-from-home convenience with company-supplied technologies. + Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support. + Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more. + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more. + A range of other perks and benefits. **REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.” **JOB AVAILABILITY** We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. **JOB AVAILABILITY** This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is September 14, 2026.Location:USA SC Work-at-HomeLanguage Requirements:Time Type:**Physical and Mental Requirements:**The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.**Equal Employment Opportunity:**Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:· English · Spanish**Accommodation:**Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. **Artificial Intelligence:**As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. **Work Authorization:**In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.