Customer Service Representative + Supply Chain Coordinator

Mercato BAS Supply LLC; Nashville (TN); Hybrid; USD 3,444,000 - 4,408,000; Full time

Benefits offered by this job

Competitive hourly pay

Bonus opportunities

Onboarding & training

Flexible work arrangements

Medical benefits

PTO & holidays

401(k) with match

Recognition programs

Career advancement

Team culture

Job summary

Mercato BAS Supply LLC in Nashville, TN seeks a proactive Customer Service Representative + Supply Chain Coordinator. You will support customers by phone, email, and chat, provide timely order updates, and coordinate orders from placement through delivery.

You will collaborate with warehouse, logistics, and internal teams to ensure on-time delivery, maintain accurate CRM/ERP records, and identify opportunities to improve customer satisfaction and operational efficiency.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong organizational and multitasking abilities are essential.
• Proficiency with Microsoft Office (Excel, Word, Outlook) is required.
• Ability to work independently and as part of a team is expected.

Responsibilities

• Respond to customer inquiries by phone, email, and live chat.
• Provide timely updates on orders, shipments, and deliveries.
• Resolve customer concerns professionally and efficiently.
• Build and maintain positive customer relationships.
• Process returns, exchanges, and service requests when needed.
• Coordinate with warehouse, inventory, purchasing, and shipping teams.
• Track shipments and communicate delays or changes.
• Maintain accurate CRM and ERP records.

Skills

Verbal and written communication

Organizational skills

Multitasking

Independent work

Team collaboration

Attention to detail

Problem-solving

Reliable internet connection

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Join Our TeamWe're looking for a proactive, customer-focused professional to join our team as a Customer Service Representative + Supply Chain Coordinator. This role is ideal for someone who enjoys solving problems, communicating with customers, and coordinating orders from placement through delivery.You'll serve as a key connection between our customers, warehouse, logistics partners, and internal teams to ensure every order is processed accurately and delivered on time. If you're organized, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you.Why You'll Love Working With UsCompetitive hourly pay of $25-$32, based on experienceWeekly and monthly performance bonus opportunitiesPaid onboarding and comprehensive trainingFlexible work arrangements (Remote/Hybrid, where applicable)Medical, dental, and vision benefits (for eligible employees)Paid Time Off (PTO) and paid company holidays401(k) with company match (where applicable)Employee recognition and reward programsCareer advancement opportunitiesSupportive, team-oriented cultureWhat You'll DoCustomer ServiceRespond to customer inquiries by phone, email, and live chat.Provide timely updates on orders, shipments, and deliveries.Resolve customer concerns professionally and efficiently.Build and maintain positive customer relationships.Process returns, exchanges, and service requests when needed.Supply Chain CoordinationProcess and monitor customer orders from receipt to delivery.Coordinate with warehouse, inventory, purchasing, and shipping teams.Track shipments and proactively communicate delays or changes.Monitor inventory availability and assist with backorder management.Work with carriers and vendors to ensure on-time delivery.Maintain accurate records in CRM and ERP systems.Prepare order status, inventory, and service reports.Identify opportunities to improve customer satisfaction and operational efficiency.QualificationsRequiredHigh school diploma or equivalent.Excellent verbal and written communication skills.Strong organizational and multitasking abilities.Proficiency with Microsoft Office (Excel, Word, Outlook).Ability to work independently and as part of a team.Strong attention to detail and problem-solving skills.Reliable internet connection for remote work (if applicable).Training & DevelopmentWe provide paid training to help you succeed, including:Customer service excellenceOrder management processesSupply chain fundamentalsInventory and logistics coordinationERP and CRM system trainingCompany products and servicesCommunication and problem-solving best practicesScheduleFull-TimeMonday-FridayFlexible scheduling available based on business needs