Customer Accounts Manager

Aaron's, LLC; Monticello (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retailer seeks a Customer Accounts Manager to enhance store success through robust account management. This role involves nurturing customer relationships, managing account operations, and leading team performance to achieve the company’s leasing and renewal goals. Ideal candidates will possess leadership skills, be proficient in multitasking, and demonstrate a strong commitment to customer relations.

Qualifications

• At least 21 years old with a valid state Driver’s License.
• Ability to lift up to 50 lbs and up to 300 lbs with help.
• Excellent interpersonal skills and professional appearance.

Responsibilities

• Manage customer accounts and maintain updated information.
• Assist General Manager with operational functions.
• Counsel customers for timely lease renewals.

Skills

Leadership

Organizational

Negotiation

Communication

Empathy

Multi-tasking

Education

High School diploma or equivalent

Two years of college or management experience

Job description

The hourly range for this position is $14.50 to $15.25. This position is also eligible for incentive pay based on performance.

Customer Accounts Manager

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Second up to the General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid stateDriver’s License and compliance with the Company’s Driver QualificationPolicy; including satisfactory MVR (driving record). Canada at least theage of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of college or two years of previous management experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills