UGS - Regional Account Manager

Egroup Us; Philadelphia (Philadelphia County); Remote; USD 75,000; Full time

Job summary

A leading company is seeking a Regional Account Manager to oversee store performance and management in a dynamic retail environment. The role involves leading store teams, driving sales, and implementing corporate policies to enhance customer satisfaction and operational efficiency. Candidates should have extensive retail management experience and a relevant educational background.

Qualifications

• 5+ years of multi-store retail management experience.
• 7+ years leading high performing customer-focused sales teams.
• Proficiency in point-of-sale systems and Microsoft Office.

Responsibilities

• Supervise store managers and maximize store performance.
• Plan schedules and monitor sales performance.
• Execute new store openings and maintain strong customer service.

Skills

Leadership

Customer Service

Sales Performance

Problem Solving

Communication

Education

Bachelor’s degree in business administration, communications, or related field

Tools

Microsoft Office

Job description

Job Title: Regional Account Manager

Department: Sales & Strategic Partnerships

Location: Remote

Reports to: EVP, Sales & Strategic Partnerships

Position Summary: The Regional Account Manager will be successful in leadership and direction to your assigned stores in their region, supervising the store managers, maximizing store performance, sales, operations, productivity, and implementing all corporate initiatives.

Essential Duties and Responsibilities:

• Economically plan your schedule, provide constructive guidance and review operational and sales performance
• Become an expert at monitoring store sales and payroll performance and initiate action plans to achieve company goals
• Be the example of world-class customer service ensuring that the customer always comes first
• Execute shrinkage reduction programs within the region.
• Execute company procedures for new hires, promotions and all other status changes through the EVP, Sales & Strategic Partnerships, the corporate HR team, and the Senior Director of Operations.
• Lead and coach store managers, working alongside them to understand the unique environment in each store
• Observe Store Managers properly to formally review their performance semi-annually
• Create a “team” atmosphere within your region
• Communicate store specific merchandise to the Director of Procurement
• Execution of all merchandise presentation guidelines
• Understand the importance, prompt, and accurate completion of markdowns, price changes and store promotions
• Coordinate and execute new store openings
• Create lasting relationships with campus contacts
• Communicate with the EVP, Sales & Strategic Partnerships to develop new business in your region

Knowledge and Experience:

• 5+ years of multi-store retail management experience with progressively more responsibility
• 7+ years’ experience staffing and leading high performing, customer focused retail sales teams
• Demonstrated
  technical
  expertise
  in
  point-of-sale
  systems
  and
  troubleshooting
  POS
  issues
• Broad
  range
  of
  product
  knowledge
  including
  apparel,
  hardgoods
  and
  tech
  accessories
  a plus
• Experience
  working
  with
  institutions
  of
  higher
  education
  a
  plus
• Proficiency
  in
  Microsoft
  Office
  products
  including
  Team
  Business
  Voice
  technology

Core Competencies:

• Ability
  to
  lead
  and
  coach
  individuals
  and
  teams,
  give
  constructive
  feedback,
  and
  motivate
  others to be high performers
• Consultative customer service through active listening and interpersonal communication
• Proven ability to drive sales results and achieve tactical and strategic goals
• Ability to think critically, problem solve and use sound judgment
• Attention to detail with the ability to read, decipher, and communicate pertinent report information to key stakeholders
• Excellent active listening, verbal, written and presentation skills
• Technologically proficient with a willingness to learn and use new software applications
• Independently motivated with the ability to contribute to a collaborative team
• High sense of self-motivation, urgency and willingness to take initiative
• Positive and professional demeanor with the ability to remain calm in high pressure situations
• Ability to maneuver around sales floor and stockroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation
• Easily adapt to changing work environments, work priorities and organizational needs

Education:

• Bachelor’s degree in business administration, communications, or related field preferred

Salary: $75,000 per year