Customer Accounts Manager

WestRock Company; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k with match

Career development opportunities

Job summary

WestRock Company in Atlanta, GA is seeking a Customer Accounts Manager to lead strategy, execution, and continuous improvement of corporate account item and price management while guiding a team of Customer Account Representatives. You will partner with commercial, pricing, finance, AR, customer service, and executive leadership to ensure exceptional customer experiences and strong business performance.

You will drive customer satisfaction, improve process efficiency, support strategic

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years in customer service/account management/pricing, preferably in manufacturing.
• Proven ability to build customer relationships and negotiate effective solutions.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management across all levels.
• Advanced Excel and BI tools experience (Power BI, Qlik).

Responsibilities

• Lead strategy, execution, and improvement of account item and price management processes.
• Oversee a team of Customer Account Representatives and partner with commercial, pricing, finance, AR, customer service, and leadership.
• Drive customer satisfaction and ensure integrity of pricing and product data across the organization.

Skills

Customer service

Pricing

Leadership

Excel

Data analysis

Cross-functional

Communication

Collaboration

Process improvement

Education

Bachelor's degree

Tools

Power BI

Qlik

ERP systems

Pricing administration

Job description

The Opportunity

As a Customer Accounts Manager, you will lead the strategy, execution, and continuous improvement of corporate account item and price management processes while overseeing a team of Customer Account Representatives. In this role, you will serve as a key business partner to commercial leaders, pricing, finance, accounts receivable, customer service, and executive leadership to ensure exceptional customer experiences, operational excellence, and business performance.

You will play a critical role in driving customer satisfaction, improving process efficiency, supporting strategic initiatives, and ensuring the accuracy and integrity of customer pricing and product data across the organization.

What You Need to Succeed

• Bachelor\'s degree preferred; equivalent combination of education and relevant experience considered.
• Minimum of 5 years of customer service, customer account management, pricing, or related experience, preferably within a manufacturing environment.
• Proven ability to build strong customer relationships, deliver exceptional service, and negotiate effective solutions that balance customer needs and business objectives.
• Strong leadership and people management skills with the ability to coach, develop, and motivate high-performing teams.
• Excellent communication, interpersonal, and stakeholder management skills, with a demonstrated ability to influence and collaborate across all levels of the organization.
• Advanced proficiency in Microsoft Excel, along with experience using business intelligence and data visualization tools such as Qlik, Power BI, or similar platforms.
• Strong analytical and problem-solving skills with the ability to identify trends, resolve complex issues, and drive process improvements.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
• Customer-focused mindset with a commitment to delivering outstanding service while supporting organizational goals.
• Proven track record of cross-functional collaboration and continuous improvement.

Preferred Qualifications

• Experience supporting commercial, pricing, customer service, or revenue management functions within a manufacturing or packaging environment.
• Knowledge of ERP systems, customer master data management, pricing administration, and accounts receivable processes.
• Experience leading process improvement initiatives and driving operational efficiencies through data-driven decision-making.

What Smurfit Westrock offers:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.