Inside Sales Manager

Smurfit Westrock; Cerritos (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive training

Attractive salary

Benefits package including medical, dental, vision, life insurance

Life insurance

401k with match

Job summary

A leading global packaging company is seeking an Inside Sales Manager in Cerritos, California. You will be responsible for leading and developing sales teams to meet commercial goals. The role requires strong leadership skills, a proven sales track record, and the ability to analyze performance metrics. The company offers a comprehensive benefits package, ongoing training, and a culture focused on integrity and accountability. This is an opportunity to make a significant impact in a fast-paced environment.

Qualifications

• 5+ years of experience in sales, with at least 2 years in a leadership role.
• Proven track record of managing and developing successful sales teams.
• Familiarity with Inside Sales operations and customer lifecycle management.
• Strong analytical, communication, and organizational skills.
• Familiarity with order entry systems, CRM tools (e.g. Salesforce), and reporting systems.
• Familiarity with Inside Sales operations and customer lifecycle management.

Responsibilities

• Lead, coach, and develop the team to meet and exceed sales targets.
• Monitor team performance through KPIs and dashboards.
• Collaborate with HR and Compensation for role clarity and career pathing.
• Partner with Area Sales Managers and Commercial Excellence teams.
• Oversee onboarding, training, and development of new team members.
• Collaborate with HR and Compensation for role clarity and career paths.
• Drive continuous improvement in processes using tools and insights.
• Serve as a key contact for escalations and complex customer interactions.
• Support hiring efforts, including interviewing and onboarding new team members.

Skills

Sales Management

Leadership

Analytical Skills

Communication Skills

Organizational Skills

Education

Bachelor’s degree

Associate degree or equivalent

Tools

Salesforce

Job description

The Inside Sales Manager leads and develops the Customer Service, Design, and Inside Sales teams, fostering a high-performance culture and driving team success. This role will be responsible for daily activities, coach team members, and collaborate cross-functionally to ensure alignment with commercial goals and customer expectations.

How you will impact Smurfit-Westrock:

• Lead, coach, and develop the team to meet and exceed sales targets.
• Develop/manage processes to improve communication, effectiveness, and ensure processes alignment
• Improves speed on new item review process
• Monitor team performance through KPIs and dashboards; provide regular feedback and performance reviews.
• Partner with Area Sales Managers and Commercial Excellence teams to align on customer engagement strategies.
• Oversee onboarding, training, and development of new team members
• Collaborate with HR and Compensation to ensure role clarity, career pathing, and incentive alignment
• Drive continuous improvement in processes, leveraging tools and insights to optimize efficiency.
• Serve as a key point of contact for escalations and complex customer interactions.
• Support hiring efforts, including interviewing and onboarding new team members.

What you need to succeed:

• Bachelor’s degree preferred; associate degree, or equivalent combination of education and experience will also be considered
• 5+ years of experience in sales, with at least 2 years in a leadership role.
• Proven track record of managing and developing successful sales teams.
• Strong analytical, communication, and organizational skills.
• Demonstrated ability leveraging order entry systems, CRM tools (e.g. Salesforce), and reporting systems
• Familiarity with Inside Sales operations, purchasing workflows, and customer lifecycle management.
• Ability to thrive in a fast-paced, metrics-driven environment.
• Collaborative mindset with a passion for coaching and talent development.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• Benefits package includes medical, dental, vision, life insurance, 401k with match and more!
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.