Customer Accounts Advisor Plus

Aaron's, LLC; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the leasing industry is looking for a Customer Account Advisor Plus to support customer lease renewals and maintain customer relationships. The position involves direct customer interaction, documentation management, and vehicle utilization for product transport. Candidates should possess strong communication skills and a high school diploma, with the ability to lift merchandise and work flexible hours.

Qualifications

• High School diploma or equivalent preferred.
• Requires lifting and loading merchandise 50-300 pounds.
• Good communication and interpersonal relationship skills.

Responsibilities

• Assist customers with lease agreement renewals and documentation.
• Engage with customers in the field and via phone.
• Perform vehicle responsibilities and maintain records.

Skills

Communication

Interpersonal relationship skills

Telephone etiquette

Organizational skills

Good driving skills

Education

High School diploma or equivalent

Job description

Job Title: Customer Account Advisor Plus Job Family: Company Stores PAY: The hourly range for this position is $13.25 to $14.00. This position is also eligible for incentive pay based on performance.	FLSA Status: Non Exempt Job Code:176 & 136
Summary:	The Customer Account Advisor assists the Accounts Department in lease agreement renewal
Duties and Responsibilities:	The Acquisition and Maintenance of Customers Protect Company assets Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone Act as a customer counselor who resells the benefits of timely lease agreement renewal payments Assist in setting and achieving daily, weekly and monthly revenue and renewal goals Document all customer appointments in the store computer system Maintain updated customer information Assist with merchandise returns and customer deliveries as directed Perform responsibilities of the Customer Account Manager when directed Safely operate company vehicle Load, secure and protect product in company vehicle Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Assist the Sales Team as needed
Education and Experience:	High School diploma or equivalent preferred
Required Skills and Competencies:	Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds Good communication and interpersonal relationship skills Strong telephone etiquette Good organizational skills Professional groomed appearance Good driving skills Ability to work schedule of budgeted hours varying from 8am to 9pm Satisfactory MVR, D.O.T physical/certification in states that require it, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy