Customer Accounts Advisor Plus

Aaron's, LLC; Bessemer (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Account Advisor Plus to join its team in Bessemer, PA. In this role, you will assist with customer account management, directly engaging customers for lease agreement renewals, while ensuring company assets are protected. The ideal candidate will excel in communication and possess strong organizational skills, alongside the ability to lift and load merchandise. This position offers a competitive hourly wage and an opportunity to thrive in a dynamic retail environment.

Qualifications

• Preferred High School diploma or equivalent.
• Strong communication and organizational skills are needed.
• Satisfactory driving record and compliance with driver's policy required.

Responsibilities

• Assist with lease agreement renewals and customer acquisition.
• Maintain customer information and assist with merchandise returns.
• Document customer interactions and achieve revenue goals.

Skills

Communication

Interpersonal skills

Organizational skills

Driving skills

Education

High School diploma or equivalent

Job description

Job Title: Customer Account Advisor Plus Job Family: Company Stores PAY: The hourly range for this position is $13.25 to $14.00. This position is also eligible for incentive pay based on performance.	FLSA Status: Non Exempt Job Code:176 & 136
Summary:	The Customer Account Advisor assists the Accounts Department in lease agreement renewal
Duties and Responsibilities:	The Acquisition and Maintenance of Customers Protect Company assets Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone Act as a customer counselor who resells the benefits of timely lease agreement renewal payments Assist in setting and achieving daily, weekly and monthly revenue and renewal goals Document all customer appointments in the store computer system Maintain updated customer information Assist with merchandise returns and customer deliveries as directed Perform responsibilities of the Customer Account Manager when directed Safely operate company vehicle Load, secure and protect product in company vehicle Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Assist the Sales Team as needed
Education and Experience:	High School diploma or equivalent preferred
Required Skills and Competencies:	Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds Good communication and interpersonal relationship skills Strong telephone etiquette Good organizational skills Professional groomed appearance Good driving skills Ability to work schedule of budgeted hours varying from 8am to 9pm Satisfactory MVR, D.O.T physical/certification in states that require it, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy