Customer Accounts Advisor

Aaron's, LLC; Waterville (ME); On-site; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to enhance customer satisfaction and drive lease agreement renewals. This role involves building strong relationships with customers, both over the phone and in person, while effectively managing their accounts. The ideal candidate will demonstrate empathy, strong communication skills, and the ability to navigate challenging conversations. Join a dynamic team where your contributions make a significant impact on customers' lives, helping them move closer to ownership. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is for you.

Qualifications

• 2 years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills are a must.

Responsibilities

• Manage customer accounts and ensure satisfaction with lease agreements.
• Engage with customers for lease renewals and assist in merchandise returns.

Skills

Empathy

Listening Skills

Negotiation Skills

Persuasion Skills

Multi-tasking

Organizational Skills

Communication Skills

Education

High School diploma or equivalent

Tools

Computer System

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $15.50 - $16.25

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record). Canada: at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.