Customer Accounts Advisor

Aaron's; Twin Falls (ID); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor in Twin Falls, where you will play a vital role in connecting with customers and ensuring their satisfaction. This position offers a dynamic work environment with opportunities for personal growth and development. You will engage with customers both over the phone and in person, helping them navigate their lease agreements while building lasting relationships. Enjoy competitive pay, a supportive team atmosphere, and a comprehensive benefits package that includes tuition reimbursement and health insurance. If you are passionate about making a difference in people's lives, this is the perfect opportunity for you.

Benefits

Sundays Off

Employee Assistance Program

Employee Purchase Program

Tuition Reimbursement

401(k) Plan with Contribution Matching

Paid Time Off

Life and Disability Insurance

Medical, Dental, and Vision Insurance

Paid Paternal Leave

Pay on Demand

Qualifications

• 2+ years of retail or customer service experience preferred.
• Excellent interpersonal and communication skills required.
• Ability to lift up to 50 lbs. without help.

Responsibilities

• Manage customer accounts and maintain updated information.
• Direct contact with customers for lease agreement renewals.
• Assist with merchandise returns and deliveries.

Skills

Customer Service

Multi-tasking

Negotiation

Persuasion

Communication

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C1966 - Twin Falls, 870 Blue Lakes Blvd N Ste 2, Twin Falls, Idaho, United States of America Req #66540 Wednesday, April 30, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.75 - $13.50

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitask effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on full- and part-time employment status. The pay range provided is the lowest to highest rate we believe we would pay at the time of posting. The actual pay may vary based on several factors including education, experience, performance, and organizational needs.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, electronics, appliances, and accessories throughout the US and Canada. Our mission is to positively influence people's lives. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. For accommodation requests during recruitment, contact [emailprotected].

Aaron’s is an Equal Opportunity Employer.

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Other details

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly
• Employment Indicator: Bilingual

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