Sr Strategic Account Specialist, Customer Support

McKesson’s Corporate; Richmond (VA); Remote; USD 54,000 - 92,000; Full time

Job summary

Join a leading healthcare company as a Sr Strategic Account Specialist in a fully remote role. This position is crucial for managing large strategic accounts and ensuring customer satisfaction. You will build strong relationships with clients, coordinate with internal teams, and proactively communicate account health. The role requires a self-starter with excellent problem-solving and communication skills. If you are passionate about improving healthcare and want to make a significant impact, this is the opportunity for you. Embrace a culture of growth and innovation while contributing to a mission-driven organization.

Qualifications

• 2+ years of relevant experience in account management or sales support.
• Proficiency in MS Office, especially Excel with Pivots and VLOOKUPS.

Responsibilities

• Manage health of assigned accounts and ensure compliance with service level agreements.
• Build relationships with multi-million-dollar accounts and resolve customer issues.

Skills

Account Management

Sales Support

Contract Administration

MS Office (Excel)

Problem-Solving

Professional Communication

Customer Support

Attention to Detail

Relationship Building

Education

High School Diploma

4-year Degree or Equivalent Experience

Tools

Salesforce

Job description

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Sr Strategic Account Specialist, Customer Support page is loaded

Sr Strategic Account Specialist, Customer Support

Apply remote type: Fully Remote

Locations: USA, VA, Richmond

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: JR0129151

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities, and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career with us.

Apply to join our team and help shape the future of healthcare!

Current Need: Our Strategic Accounts Team supporting Customer Sales & Support is seeking its newest team member. This fast-paced role provides support to internal business partners managing large strategic accounts.

Remote Training Program:

• Training is conducted remotely and typically lasts 3 weeks (Monday through Friday).
• Training begins with system instruction and covers account and contract support, as well as daily activities.

Key Responsibilities:

• Manage overall health of assigned accounts in compliance with service level agreements and metrics.
• Build relationships and serve as a point of contact for multi-million-dollar accounts.
• Coordinate with internal and external partners to support accounts.
• Communicate account health and progress proactively.
• Resolve customer issues promptly using available resources.
• Partner with sales and customers to develop processes that meet their needs.
• Make decisions amid ambiguity and complexity.
• Obtain contract documentation and assist with eligibility issues.
• Meet or exceed service level expectations.

Minimum Requirements: 2+ years of relevant experience.

Critical Preferred Skills:

• Experience in account management, sales support, or contract administration.
• Proficiency with MS Office (Excel – Pivots, VLOOKUPS).
• Strong problem-solving skills.
• Experience with contract management.
• Professional communication skills.
• Ability to adapt quickly.
• Understanding of both big picture and details.
• Customer support or contract support experience.

Additional Skills:

• Self-starter with passion for customer support.
• Attention to detail and organization.
• Effective relationship-building skills.
• Ability to work independently.
• Results-oriented.
• Knowledge of Group Purchasing Organizations or Salesforce preferred.

Education:

• HS Diploma or equivalent required.
• 4-year degree or equivalent experience preferred.

Physical Requirements:

• Standard home office setting.

We offer a competitive total rewards package, including base pay ($54,800 - $91,300), bonuses, and benefits. For more information, visit our benefits page.

Our Pay Range: $54,800 - $91,300

Equal Opportunity Employer: McKesson is committed to diversity and inclusion. We provide equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information. More details at our EEO page.

Join us at McKesson!