Customer Accounts Advisor

Aaron's, LLC; Medford (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor, where you will play a vital role in fostering customer relationships and ensuring satisfaction with lease agreements. In this dynamic position, you will engage with customers both over the phone and face-to-face, driving payment collections and promoting timely renewals. Your strong interpersonal skills and ability to multitask will be essential as you navigate various responsibilities, from maintaining customer accounts to assisting the sales team. If you are passionate about making a difference and creating lasting connections, this opportunity is perfect for you.

Qualifications

• At least 21 years old with a valid driver’s license.
• Two years of retail/customer service experience preferred.

Responsibilities

• Maintain and update customer accounts with accurate documentation.
• Contact customers for lease agreement renewals via home visits.
• Assist in achieving revenue and renewal goals.

Skills

Empathy

Multi-tasking

Negotiation

Persuasion

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $16.25 - $17.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

• Connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations successfully.
• Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary.
• Share our purpose and passion for making a real difference in the lives of others and creating strong personal connections for life.

The Work

• Maintain and update customer accounts, including accurate documentation of payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Certify merchandise in the Quality Assurance Center for all returned items.
• Maintain weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any other duties reasonably requested by management.

Requirements

• At least 21 years old in the U.S. with a valid driver’s license and compliance with the Driver Qualification Policy, including a satisfactory MVR; at least 18 in Canada.
• Must meet DOT certification requirements in applicable states.
• Ability to work hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.