Customer Accounts Advisor

Aaron's; Medford (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor, where you will play a vital role in enhancing customer satisfaction and driving lease agreement renewals. This position offers a dynamic work environment, allowing you to connect with customers both in-store and over the phone. You will be part of a dedicated team that values strong interpersonal skills and a commitment to service excellence. With competitive pay, comprehensive benefits, and opportunities for career growth, this role is more than just a job—it's a chance to make a meaningful impact in the lives of others.

Benefits

Sundays Off

Employee Assistance Program

Employee Purchase Program

Tuition Reimbursement

401(k) Plan with Contribution Matching

Paid Time Off

Life and Disability Insurance

Medical, Dental, and Vision Insurance

Paid Paternal Leave

Pay on Demand

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Drive payment collections and lease agreement renewals.
• Build relationships with customers over the phone and face-to-face.
• Assist the Customer Account Manager in achieving revenue goals.

Skills

Customer Service

Communication Skills

Multi-tasking

Negotiation Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C2062 - Medford, 2340 POPLAR DR STE 235A, Medford, Oregon, United States of America Req #66820 Thursday, May 8, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $16.25 - $17.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s offers outstanding career training, competitive performance incentives, excellent advancement opportunities, and a comprehensive benefits package including:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental, and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on full- and part-time employment status.**

Note: The pay range provided above is the lowest to highest rate we believe we would pay at the time of posting. The actual pay may vary based on several factors including education, experience, location, and performance. The pay range may be modified in the future.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, electronics, appliances, and accessories across the US and Canada. We are committed to making a positive impact on our customers’ lives and fostering a diverse, inclusive work environment. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected classes. Accommodation requests should be directed to [emailprotected].

**Aaron’s is an Equal Opportunity Employer.**

#LI-Onsite
#Indeed-Full-Time

Other details:

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

Apply Now