Customer Accounts Advisor

Aaron's; Mansura (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry leader in the sales and lease-to-own retail sector is seeking a Customer Accounts Advisor in Mansura. This role is more than just a job; it’s a career with purpose, offering the chance to make a real difference in customers' lives. As an advisor, you will build lasting relationships, assist customers with lease agreements, and ensure their satisfaction. Join a dynamic team that values recognition and provides competitive pay, outstanding benefits, and a supportive environment focused on personal growth and success.

Benefits

Employee Assistance Program

Employee Purchase Program

401(k) Plan with Matching

Paid Time Off

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Paid Paternal Leave

Sundays Off

Life and Disability Insurance

Pay on Demand

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer accounts and information.
• Direct contact with customers for lease renewals and payments.
• Assist in achieving revenue and renewal goals.

Skills

Customer Service

Multi-tasking

Negotiation

Persuasion

Communication

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C0995 - Mansura, 7040 Highway 1, Mansura, Louisiana, United States of America Req #66580 Thursday, May 1, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25 - $13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their lease agreement(s), both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Any reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s offers outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package including:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental, and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on full- and part-time employment status.**

Note that the pay range provided is the lowest to highest rate we believe we would pay at the time of posting. We may pay more or less, and the range may be modified. An employee’s pay within the range will be based on factors including education, experience, skills, performance, location, and organizational needs.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of items including furniture, electronics, appliances, and accessories across the US and Canada. Our mission is to positively influence people’s lives. Join us if you want a company dedicated to making a difference for customers and team members alike.

Aaron’s is committed to diversity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected classes. Candidates needing accommodation during recruitment should contact [emailprotected].

**Aaron’s is an Equal Opportunity Employer.**

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