Customer Accounts Advisor

Aaron's; Kissimmee (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor in Kissimmee, where you will play a pivotal role in helping customers navigate the lease-to-own process. This position offers a unique opportunity to connect with customers, ensuring their satisfaction while promoting the benefits of timely payments. With a focus on personal growth, you will thrive in a dynamic, team-oriented environment that values your contributions. Enjoy a competitive salary, comprehensive benefits, and the chance to make a meaningful impact in the lives of others. If you're ready to take your career to the next level, this is the place for you.

Benefits

Sundays Off

Employee Assistance Program

Exclusive Discounts

Tuition Reimbursement

401(k) with Matching Contributions

Paid Time Off

Life and Disability Insurance

Medical, Dental, and Vision Insurance

Paid Paternal Leave

Pay on Demand

Qualifications

• Must be at least 21 years old with a valid driver's license.
• Preferred: Two years of retail/customer service experience.

Responsibilities

• Maintain and update customer accounts with accurate documentation.
• Contact customers for lease agreement renewals through home visits and phone calls.

Skills

Empathy

Multi-tasking

Organizational Skills

Negotiation Skills

Persuasion Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C0028 - Kissimmee, 1306 N John Young Pkwy, Kissimmee, Florida, United States of America Req #66611 Friday, May 2, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $13.25 - $14.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Maintain and update customer accounts, including accurate documentation of all customer payment appointments.
• Contact customers who have not renewed their lease agreements, through home visits and phone calls.
• Promote the benefits of timely lease agreement payments.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Clean and certify merchandise in the Quality Assurance Center for all returned items.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in the company vehicle.
• Operate the company vehicle safely.
• Assist the Sales Team as needed.
• Perform any other duties reasonably requested by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and meet company driver qualification policies, including a satisfactory MVR. In Canada, at least 18 years old.
• Must meet DOT certification requirements where applicable.
• Ability to work varying hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards

We value our team members and offer career training, competitive incentives, advancement opportunities, and a comprehensive benefits package including:

• Sundays off
• Employee assistance program
• Exclusive discounts through employee purchase program
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) with matching contributions
• Paid time off (vacation, sick, holidays)
• Life and disability insurance
• Medical, dental, and vision insurance
• Paid paternal leave
• Pay on Demand

Note: Benefits vary based on employment status. The pay range is an estimate and may be adjusted based on various factors including experience, location, and organizational needs.

About Aaron’s

We offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the U.S. and Canada. Our mission is to positively influence people's lives. We are committed to diversity and inclusion and are an equal opportunity employer. Applicants requiring accommodation should contact [emailprotected].

Aaron’s is an Equal Opportunity Employer.

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Other details

• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

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