Customer Service Representative

Third Party CS; Yorba Linda (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Representative to assist clients with inquiries and provide product information. The ideal candidate will be empathetic, eager to resolve issues, and capable of multitasking in a fast-paced environment. Responsibilities include answering calls, managing customer interactions, and striving to meet team goals. This role offers flexible working hours and remote options.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Opportunities for advancement into management positions

Flexible hours

Remote work options available

Qualifications

• Previous experience in customer support, client services, or sales.
• Strong time management and prioritization skills.

Responsibilities

• Deliver excellent customer care by assessing customer needs.
• Answer and manage incoming calls, emails, and chats.
• Record, organize, and file customer interactions.

Skills

Communication

Multitasking

Active Listening

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address any customer inquiries effectively.

Customer Service Job Duties and Responsibilities

1. Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience.
2. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
3. Learn and adhere to all customer service procedures and policies.
4. Strive to meet and exceed personal and team target goals.
5. Record, organize, and file customer interactions and account changes.
6. Upsell opportunities when appropriate.
7. Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over the phone and other platforms.
• Basic computer skills and experience.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, ability to relay information, and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Health insurance (including dental and vision).
• Excellent retirement plan.
• Opportunities for upward mobility into other positions and management.
• Flexible working hours.
• Remote work options available (work from home).

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Opportunities for advancement into management positions
• Flexible hours
• Remote work options available